Customer Success Manager II

Seismic • ,

3d

About The Position

As a Customer Success Manager ~ Financial Services (CSM), you will play a pivotal role in ensuring the long-term success and satisfaction of our mid-market, financial services customers. Your primary responsibility will be to work closely with customers to understand their unique needs, identify opportunities for growth, and drive value attainment. You will act as a trusted advisor, building and maintaining strong relationships with customers, and developing strategies to create multi-threaded partnerships between Seismic and our customers, inclusive of executive connections.

Requirements

• Bachelor’s Degree in Business Administration, Engineering, Computer Sciences or equivalent work experience
• Advanced proficiency with the Microsoft Office Suite
• Strong understanding of the SaaS industry and customer success principles
• Excellent communication and interpersonal skills
• Ability to build and maintain strong relationships with customers
• Problem-solving and analytical skills
• Strong project management and organizational skills
• Passion for customer success and driving value
• Ability to confidently present to, and engage with, customer executives

Responsibilities

• Build and maintain strong, mid-market financial services customer relationships, acting as a trusted advisor. Develop strategies for multi-threaded partnerships, including executive connections.
• Create and execute strategic adoption plans. Provide training and support to ensure full platform utilization. Monitor usage and address adoption challenges.
• Collaborate with financial services customers to define outcomes and KPIs. Track success metrics and identify upselling opportunities.
• Maintain accurate renewal forecasts. Develop renewal strategies, conduct health checks, and negotiate terms. Explore upselling opportunities and manage risks.
• Possess expert knowledge of the Seismic Enablement Cloud. Provide guidance on advanced features and align development with customer goals.
• Work closely with other departments (e.g., sales, services, support, product, engineering) to ensure customer satisfaction.

Benefits

• At Seismic, we’re committed to providing benefits and perks for the whole self. To explore our benefits available in each country, please visit the Global Benefits page.
• We are committed to fair and equitable compensation practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level