Customer Success Manager I (Remote)

Trane Technologies•Wellesley, MA

1d•Remote

About The Position

As a Nuvolo Customer Success Manager I, you will be responsible for maintaining strong client relationships and act as the main point of contact (post-implementation) for our clients. As a CSM, you will have a good understanding of client requirements in order to successfully execute their business objectives and ensure their success.

Requirements

Bachelors Degree or equivalent work experience.
2+ years of experience in consultative selling or customer success.
Experience in consulting or pre-sales, experience in both is ideal.
Willingness and desire to engage with both Business Decision Makers and IT Decision Makers.
Learn it all mentality with desire to better understand both business and technology solutions.
Ambition and curiosity.
You are resourceful, bright, proactive and a go-getter who works well independently and as part of a team.
Exceptional organizational and planning skills.
Solid communication skills (both verbal and written).
You are able to communicate business and technical value to all levels of management.
Well-versed email/phone etiquette and presentation skills.
A proven record of retaining and growing multiple enterprise client relationships.
Effective interpersonal skills and ability to work cross-functionally in a collaborative team environment.

Responsibilities

Act as the trusted partner for your portfolio of assigned clients on use-case and product functionality.
Deliver and communicate ROI for our clients, throughout the customer lifecycle.
Monitor account activity to identify usage trends, assess risks and needs for additional products and support.
Provide insights to customers to ensure that they get the most out of the platform.
Help foster adoption by raising client awareness and leveraging new product features and functionality.
Maintain consistent record of client engagement, issues and resolutions through internal and external communication.