Customer Success Manager Enterprise

EGYM•Denver, CO

3d•Hybrid

About The Position

As an Enterprise Customer Success Manager based in Denver, CO, you will be part of our growing Global Enterprise Team and play a key role in ensuring that our largest customers in North America are not only delighted, but also able to leverage the full potential of EGYM’s solutions. You will form a close partnership with the Enterprise Account Managers, and together you will coordinate the integration of our products and concepts for our enterprise customers across North America. You will drive defined revenue targets together with the respective Enterprise Account Managers and open cross- and upsell opportunities within your customer base. You will jointly manage the onboarding process for EGYM’s software and hardware solutions together with our Order Management team, ensuring an excellent experience for both our customers and EGYM. You will prevent churn and optimize the usage of all EGYM solutions at the customer level. You ensure maximum customer satisfaction with our products. You define business objectives (measurable targets) for our enterprise clients and support them in developing and implementing the necessary actions to achieve those goals. You prepare and independently deliver product demonstrations in the form of strategic workshops, small-group trainings, and conference presentations. You contribute to internal product development by discussing the ideal end-user journey and potential feedback with your customers and communicating these insights internally.

Requirements

Completed degree in business administration, sports management, or a related field
At least three years of experience in the fitness or technology industry and have worked in regular contact with customers
Able to present complex information in a clear and simple way to clients and stakeholders at the highest management level
Ready to take the next step in your career and represent a product that is helping to positively transform the fitness market
Excellent verbal and written communication skills and are able to convey ideas clearly and effectively
Thrive in a hybrid working environment including up to 3 days in our Denver office per week.
Love to travel and are excited about spending 30-50% of your time on the road.

Nice To Haves

Proactively acquired the necessary expertise (with support from colleagues) and are ready to independently manage your customers
Gained experience in confidently demonstrating our EGYM ecosystem to clients and answer product- and service-related questions.
Introduced yourself to your customer base and independently conduct initial presentations and talks to achieve your targets
Able to organize your workday efficiently and purposefully, and know how to leverage all relevant tools effectively for both yourself and your customers
Independently evaluate customer performance with EGYM solutions and derive concrete, actionable recommendations for your clients

Responsibilities

Coordinate the integration of our products and concepts for our enterprise customers across North America.
Drive defined revenue targets together with the respective Enterprise Account Managers and open cross- and upsell opportunities within your customer base.
Jointly manage the onboarding process for EGYM’s software and hardware solutions together with our Order Management team.
Prevent churn and optimize the usage of all EGYM solutions at the customer level.
Ensure maximum customer satisfaction with our products.
Define business objectives (measurable targets) for our enterprise clients and support them in developing and implementing the necessary actions to achieve those goals.
Prepare and independently deliver product demonstrations in the form of strategic workshops, small-group trainings, and conference presentations.
Contribute to internal product development by discussing the ideal end-user journey and potential feedback with your customers and communicating these insights internally.