Customer Success Manager, Enterprise
About The Position
The Enterprise Customer Success Manager will own a book of business of Wix enterprise accounts, be a trusted partner and consultant, and provide guidance on launching and optimizing their Wix deployment following web development best practices. Partner with Product teams to create tailored customer onboarding workshops and trainings based on predetermined business requirements. Respond to customer inquiries about product questions and provide solutions to complex use cases and workflows. Conduct customer business reviews to assess progress against desired business outcomes, determine opportunities for deeper feature engagement and measure and communicate the impact of Wix on the customer’s business. Foster customer health through periodic website reviews that facilitate new feature adoption and drive continuous business value throughout the customer’s lifecycle. Identify growth opportunities and facilitate the renewal process with enterprise customers. Collaborate with the marketing team to identify customer references and case studies. Act as the voice of the customer with the Wix product team, helping shape the evolution of the product.
Requirements
- 5+ years experience in customer success management within a SaaS company.
- 3+ years experience working with enterprise customers and having conversations about growth, upselling & renewals.
- Experience presenting complex ideas in an accessible and engaging way to executive-level customers.
- Great organizational, project and time management skills.
Responsibilities
- Own a book of business of Wix enterprise accounts.
- Be a trusted partner and consultant, and provide guidance on launching and optimizing their Wix deployment following web development best practices.
- Partner with Product teams to create tailored customer onboarding workshops and trainings based on predetermined business requirements.
- Respond to customer inquiries about product questions and provide solutions to complex use cases and workflows.
- Conduct customer business reviews to assess progress against desired business outcomes, determine opportunities for deeper feature engagement and measure and communicate the impact of Wix on the customer’s business.
- Foster customer health through periodic website reviews that facilitate new feature adoption and drive continuous business value throughout the customer’s lifecycle.
- Identify growth opportunities and facilitate the renewal process with enterprise customers.
- Collaborate with the marketing team to identify customer references and case studies.
- Act as the voice of the customer with the Wix product team, helping shape the evolution of the product.
Benefits
- Comprehensive health & life benefits including fully covered medical, dental and vision.
- Generous and flexible time off for personal recharge and special life moments.
- Emotional and mental health support programs.
- Allowances supporting nutrition, fitness and productivity.
- 401K matching, with no vesting period.
- Equity & ESPP - We grant RSUs (restricted share units) to all of our employees.
- ESPP (Employee Stock Purchase Plan) allowing employees a unique opportunity to benefit from Wix’s success by purchasing Wix shares at a discounted rate.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
