Customer Success Manager - Enterprise

BrightEdge • Cleveland, OH

2d • $80,000 - $100,000

About The Position

Our Customer Success organization is the heart and soul of BrightEdge and a competitive differentiator for us in the market. With teams dedicated to onboarding, professional services, customer success, account management (and more!), we provide meaningful and strategic support to our customers, enabling them to hit their organic search goals.

As a Customer Success Manager at BrightEdge, you’ll help our customers turn organic search into a measurable driver of business growth. You will partner with digital marketing leaders to ensure they are getting the most value from the BrightEdge platform, translating insights into clear strategies and impactful outcomes. This role sits at the intersection of strategy, relationship management, and performance optimization, where you’ll guide customers in building and executing successful search programs.

You’ll need to be both consultative and analytical—someone who enjoys solving problems, uncovering opportunities, and helping customers continuously improve their results. Your work will play a critical role in strengthening long-term partnerships and ensuring our customers’ success with BrightEdge.

Requirements

• 4-7 years of direct Account Management experience and a minimum of 3 years in an Account Management or Customer Success role focusing on renewal and expansion of existing Enterprise level business.
• Experience working with stakeholders of all levels, from POC to Executives.
• Must be comfortable in a fast-paced, high-cadence environment and have strong communication and presentation skills.
• Experience evangelizing a channel, conducting discovery of marketing goals and needs, and driving value via existing clients.
• Ability to drive platform adoption and user expansion, recurring attendance via strong agendas and post-session follow-up, troubleshooting platform issues, and driving support resolution.
• Bachelors degree required.

Responsibilities

• Developing trusted relationships with decision makers in each account, understand their strategic goals, and develop performance plans to partner on these goals and ensure positive ROI.
• Working closely with customers to understand what defines digital marketing success.
• Ensuring that customers leverage the BrightEdge solution to deliver business value across all company levels.
• Driving organic channel performance via performance projects.
• Understanding the level of adoption and assess the risk in renewing existing contracts.
• Growing usage of BrightEdge within each account.
• Working with your assigned Strategic Account Manager (SAM) to meet retention and upsell goals.
• Developing new materials - presentations, best practices, roll-out plans, QBRs.

Benefits

• Motivating, high-impact work that builds your career
• Medical, dental, and vision insurance with multiple package options
• 15-23 days PTO depending on tenure plus 10 paid holidays
• Pre-tax commuter benefit plan and company contribution to help reduce parking/public transit costs
• Discounted gym membership and fitness benefits
• No or low cost therapy and professional coaching sessions through Spring Health
• 4-6 weeks fully paid parental leave
• Pet wellness and insurance plans to keep your furry family healthy

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level