Customer Success Manager - Enterprise

GWI•New York City, NY

18d•Hybrid

About The Position

As our Customer Success Manager you’ll be responsible for helping clients to achieve their desired outcomes through the adoption and practical application of our product and data sets. This is achieved through proactive relationship building, education, and consultative support. You will assume ownership and management of a portfolio of our Enterprise clients, helping them to realise value and support growth.

Requirements

Strong interpersonal skills and experience building strong internal and external relationships
Strong Analytical skills with a high attention to detail.
Proactive, curious-minded, and organized team player with innovative ideas to inspire customer engagement, loyalty, and adoption
Ability to bring data to life with stories and present with confidence.
Passion for building trust and communicating effectively with customers
Ability to work autonomously and look for improvements in ways or working and processes
Natural ability to switch between different roles and wear different hats.
Highly organized and able to juggle multiple tasks with competing deadlines
Customer-focused mindset, with a natural ability to relate to clients and understand their issues - while delivering a high level of customer service.
Think big (to make an impact), ask why (to find a better way), and show respect (to everyone, at every level, all the time).

Responsibilities

Establish and maintain strong relationships with key stakeholders and end users within each of your accounts
Consult clients on how to solve challenges / achieve desired outcomes with GWI.
Create success plans to drive adoption and track the achievement of desired outcomes.
Identify and support growth opportunities with your AM counterparts
Pull, interpret, and deliver regular usage reports for each of your accounts.
Accurately forecast risk with the account manager and develop a plan to mitigate
Working closely with other internal teams to help deliver custom projects and strategic workshops
Be the voice of the customer and channel feedback to relevant departments.