Customer Success Manager - Enterprise West Coast
About The Position
Spacelift is an infrastructure orchestration platform that manages your entire infrastructure lifecycle — provisioning, configuration and governance. Spacelift integrates with all your infrastructure tooling (e.g. Terraform, OpenTofu, CloudFormation, Pulumi, Ansible) to provide a single integrated workflow so you can deliver secure, cost-effective, and resilient infrastructure, fast. By automating deployment and configuration, providing developer self-service, golden paths with guardrails, and an OPA policy engine, Spacelift empowers businesses to accelerate developer velocity while maintaining control and governance over their infrastructure. Spacelift offers unrivaled support, no-nonsense pricing, and a range of deployment models to fit your specific needs. Spacelift was founded in 2020 by long-time DevOps practitioner Marcin Wyszynski and successful entrepreneur Pawel Hytry and has raised $82.3M in funding over four rounds from top venture capital firms including Insight Partners, Blossom Capital, Hoxton Ventures, Inovo Venture partners and Five Elms Capital. Role Overview We are seeking an Enterprise Customer Success Manager to own the post-sale journey for our large enterprise accounts. In this role, you will act as a trusted advisor, driving deep product adoption while taking full ownership of account commercials, including renewals and upsell opportunities.
Requirements
- 5+ years of Enterprise CSM or Account Management experience in B2B SaaS - prioritising experience with DevOps, IaC, Kubernetes, observability, or developer platforms
- Experience coordinating directly with Product Engineering and Tech Support to solve customer blockers and open up opportunity
- Track record of meeting or exceeding renewal and expansion quotas
- Experience navigating complex enterprise procurement and legal review processes
- Excellent communication skills with the ability to pivot from technical implementers to C-level executives
Responsibilities
- Prioritise and create strategic success plans for a portfolio of 40-50 enterprise accounts.
- Manage the commercial lifecycle, including contract renewals and expansion negotiations.
- Map customer business objectives to our software tooling capabilities to maximise ROI.
- Identify risk early and execute proactive retention strategies.
- Partner with Product and Engineering to route critical enterprise feature requests.
Benefits
- Competitive salary and equity package
- Medical, dental and vision plans for employees and any dependents
- 401k Pension Plan
- 26 days of paid time off annually + local bank holidays
- Flexible working hours and a healthy 40-hour workweek
- Work from anywhere!
- Learning & education budget
- Company offsites
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
