About The Position
Semrush is the leading brand visibility platform, empowering marketers to command their online presence and create measurable impact. Built on the industry’s most expansive proprietary dataset, Semrush delivers AI-driven insights across GEO, SEO, Agentic Search Optimization, content marketing, paid media, and social strategy, so brands are found, cited, and chosen everywhere search happens. Used by over 28 million users globally – from scaling startups to the Fortune 500 – Semrush provides the competitive intelligence needed to win visibility in an evolving digital landscape. The company is headquartered in Boston, MA with a global presence across North America, Europe and Asia.
Requirements
- Strong understanding of customer success principles and best practices.
- Proven ability to build and maintain strong relationships with enterprise-level clients.
- Excellent communication, negotiation, and presentation skills.
- Strategic thinking and problem-solving abilities.
- Experience in developing and executing customer success plans.
- Familiarity with marketing operations and digital marketing strategies.
- Ability to work effectively with cross-functional teams.
- Knowledge of the APAC market is a plus.
Nice To Haves
- Experience with Semrush or similar marketing analytics platforms.
- Experience in contract renewals and negotiations.
- Understanding of competitive intelligence and market conditions.
Responsibilities
- Drive high customer retention and renewal rates by closely managing your renewal pipeline and ensuring customers see ongoing value.
- Work closely with account teams to identify upsell and cross-sell opportunities.
- Work with the Marketing team to identify effective messaging for smaller accounts in your book with an eye on growing them.
- Lead efforts in contract renewals and negotiations.
- Build and nurture strong relationships with key stakeholders, including marketing operations teams & marketing leaders.
- Be their trusted advisor, offering strategic recommendations on how to leverage Semrush for maximum impact.
- Conduct regular business reviews with Key Accounts in your portfolio to demonstrate how Semrush tools are delivering ROI.
- Offer customized strategies and insights to help customers meet their specific business goals, in addition to discussing new, relevant products and solutions.
- Collaborate closely with different customer stakeholders to understand and link key workflows within their marketing operations to the business value Semrush drives.
- Ensure customers understand how specific features and tools directly enhance their marketing objectives and performance.
- Act as the voice of the customer within Semrush, advocating for any improvements or enhancements based on customer needs and feedback.
- Stay informed about customer strategic objectives, relevant market conditions in the customers’ industry, and competitive intelligence to identify opportunities and threats.
- Develop detailed, customized success plans tailored to the customer’s specific needs and business objectives.
- Ensure timely and efficient execution of these plans by coordinating with cross-functional teams and managing resources effectively, focusing on driving time to value and ensuring the customer sees immediate impact.
- Consistently evaluate your customer’s unique needs and identify opportunities for Semrush tools to meet them.
- Collaborate closely with Sales & Marketing to create expansion opportunities & product/platform upgrades.
Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health insurance.
- Opportunities for professional development and growth.
- Global company with a diverse and inclusive culture.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
