Customer Success Manager, EDU

CodeSignal•Remote (US),

About The Position

CodeSignal is seeking an EDU-focused Customer Success Manager who is passionate about enabling customers to achieve meaningful outcomes with our platform, working specifically with universities and higher education institutions. In this role, you’ll blend domain expertise, project management, strategic consulting, and customer coaching to guide universities through implementation, adoption, and long-term success. As a trusted advisor to a fast-growing portfolio of EDU clients, you’ll play a critical role in helping them maximize value, making Customer Success a key driver of CodeSignal’s overall impact and growth. You can expect to work on the areas outlined below.

Requirements

Deep, hands-on understanding of higher-education personas — Provosts, Deans, and Academic Affairs leaders — and the specific pain points they face, gained either as a higher-ed practitioner or through a CS/Account Management role managing higher-ed accounts (our single highest priority for this role)
5+ years of Customer Success or Account Management experience in EdTech, online/hybrid learning, or at a technology company with a strong higher-education go-to-market motion (e.g., Coursera, Pearson, Lightcast)
Demonstrated success leading end-to-end implementations and delivering effective end-user training
Proven, quantifiable track record of customer retention and account growth
A customer-first mindset with the ability to build strong, consultative relationships with senior stakeholders—including Provosts, Deans, and VPs of Academic Affairs—and lead impactful Executive Business Reviews (EBRs)
A strategic, data-driven approach to account management—comfortable analyzing usage and success metrics to build renewal/expansion strategies and communicate ROI to institutional stakeholders
A collaborative, empathetic, and solutions-oriented team player
Exceptional written and verbal communication skills, including strong presentation capabilities
A scrappy, entrepreneurial mindset — this is a new, fast-growing segment, so you’ll be establishing much of the process and playbook as you go. We’re looking for someone who sees a gap and builds a solution rather than waiting for explicit direction.

Nice To Haves

Experience transitioning from a sales background into Customer Success — open to candidates with strong sales fundamentals who want to move into CS
First-hand experience working inside a college or university office (e.g., career services, business development, or academic affairs)

Responsibilities

Manage a portfolio of fast-growing customers, guiding them through a smooth and successful onboarding experience.
Coordinate implementation milestones—including kickoff, product training, data migration, and rollout planning—to ensure customers are set up for long-term success.
Facilitate enablement sessions and assist customers in identifying and solving for their unique use cases.
Support early calibration and alignment sessions to ensure customer goals and success criteria are well defined.
Own the customer relationship post-sale, including renewals and expansion for your book of business.
Build strong, strategic relationships across customer organizations, including with VP-level and senior stakeholders.
Act as a trusted advisor, developing champions by combining deep product knowledge, industry context, and business acumen.
Deliver ongoing training and new-feature enablement to help customers continually extract value.
Lead regular check-ins to track progress toward success metrics, identify risks, and create action plans that drive adoption.
Partner with Solutions Engineers and cross-functional teams to design thoughtful solution strategies and translate customer needs into product opportunities.
Represent the customer voice internally to inform roadmap direction, positioning, and broader GTM strategy.
Conduct structured and impactful customer meetings—including trainings, business reviews, and power-user interviews.
Proactively identify issues or blockers and collaborate with internal teams to resolve them quickly and effectively.