Customer Success Manager – Digital Ads

MarketStar•Ogden, UT

3d•Hybrid

About The Position

MarketStar is seeking a Customer Success Manager (CSM) to support a leading digital advertising and media technology platform. In this role, you will manage customer relationships, support advertiser success, and drive account retention and growth. This is an exciting opportunity for a customer-focused professional looking to build expertise in digital advertising, account management, and customer success.

Requirements

2-3 years of Customer Success Manager (CSM), account management, client success, or customer support experience.
Experience managing customer relationships and driving account health and retention.
Strong consultative communication, relationship-building, and follow-through skills.
Organized, detail-oriented, and disciplined with CRM management and account documentation.
Ability to analyze account activity and identify retention risks and growth opportunities.
Comfortable participating in client-facing discussions and presenting professionally in virtual meetings.
English language proficiency required; Mandarin fluency preferred for international market coverage.
Ability to work standard business hours aligned with assigned region.
Results-oriented mindset with a commitment to customer success, retention, and growth objectives.

Nice To Haves

Digital advertising, ad buying, media technology, or platform experience preferred.

Responsibilities

Manage a portfolio of advertiser accounts, serving as a trusted partner throughout the customer lifecycle.
Support onboarding readiness and account activation to ensure successful platform adoption.
Build and nurture advertiser relationships, driving long-term account health and customer satisfaction.
Monitor account activity, identify retention risks, and recognize opportunities for account growth.
Provide strategic guidance and performance insights to help customers achieve their business objectives.
Coordinate issue resolution and follow-through with internal stakeholders to ensure a positive customer experience.
Track active accounts, retention metrics, churn indicators, and account growth performance.
Maintain accurate customer records, engagement history, and account notes within CRM systems.
Participate professionally in client-facing and internal meetings, representing MarketStar with excellence.
Other applicable duties as assigned.