Customer Success Manager - Corporate
About The Position
As our Customer Success Manager, you'll play a key role in making sure small and mid-sized law firms get real, measurable value from Litera — from the moment they onboard through renewal and beyond. You'll partner closely with Sales, Product, and Marketing to accelerate adoption, deepen engagement, and turn usage data into insights that improve outcomes for every customer you support. Your work will directly influence recurring revenue, customer satisfaction, and long-term loyalty. This is a high-visibility role ideal for someone who thrives on building trusted relationships and wants to make a measurable difference from day one.
Requirements
- A genuine passion for customer success and delivering excellence
- Strong presentation, oral, and written communication skills
- Ability to listen, empathize, and understand the needs of professional services clients
- Highly adaptable with quick, inquisitive thinking in a fast-changing environment
Responsibilities
- Guide customers through onboarding and shape success plans that align to their partnership goals
- Turn usage data into proactive action, surfacing and mitigating risk before it impacts renewal
- Uncover new opportunities to deepen customers' use of Litera and solve emerging business problems
- Serve as the customer's voice internally, keeping stakeholders aligned and success plans current
- Lead a consistent cadence of onboarding milestones and business review presentations
- Strengthen the account team's collective impact through close, unified cross-functional partnership
- Share customer success stories and insights that inform Sales, Product, and Marketing priorities
Benefits
- health, dental, and vision insurance
- 401(k) with company contribution
- incentive and recognition programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
