Customer Success Manager, Consumables-Household Goods

Amazon • New York, NY

1d • $66,300 - $112,000 • Onsite

About The Position

Shape the future of retail e-commerce by driving annual revenue growth while transforming vendor partnerships into strategic advantages for Amazon. As a Customer Success Manager, you'll directly influence the success of major retail brands, impact millions of customer experiences, and play a crucial role in revolutionizing how businesses scale on the world's largest e-commerce platform. Join our dynamic team as a Customer Success Manager, where you'll drive the growth strategy for vendor accounts through operational excellence and strategic planning. With an understanding and ownership of the P&L, strong analytical skills and proven negotiation capabilities, you’ll deliver data driven recommendations to optimize vendor performance and maximize mutual growth on Amazon. In this role, you'll manage the complete product lifecycle, ensuring relevant selection, and implementing strategic growth strategies to enhance brand visibility and improve conversion rates. You'll also lead cross-functional initiatives, collaborating with internal teams to identify growth opportunities and drive business results. This position offers the opportunity to make meaningful impact while working with diverse stakeholders in a dynamic e-commerce environment.

Requirements

• Experience using Microsoft Excel to analyze data and apply best practices to assess performance drivers
• Experience working with large, complex data sets
• Experience in written and oral communication, including the ability to communicate with all levels in the organization (technical, business, executive)
• Bachelor's degree or equivalent
• Experience in relationship management
• 3+ years of vendor or client facing experience in Account Management, Vendor Management and/or relevant experience in associated fields such as Buying, Planning or Merchandising

Nice To Haves

• Experience in retail, e-commerce, or technology industries
• Project management experience
• Proficiency in data visualization tools
• Experience managing multiple stakeholder relationships
• Background in process improvement or operational excellence

Responsibilities

• Partner with vendors to develop and execute strategic business plans that drive growth and improve customer experience
• Analyze data trends to identify opportunities, assess P&L impact, and provide actionable recommendations
• Lead promotional planning and execution while ensuring catalog optimization
• Build collaborative relationships with internal teams and vendor partners
• Manage multiple projects while maintaining high operational standards

Benefits

• sign-on payments
• restricted stock units (RSUs)
• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level