Customer Success Manager - Commercial
About The Position
At Arctic Wolf, you won’t just watch the cybersecurity industry evolve – you'll help lead the change. Our global Pack is made up of people who thrive on solving hard problems, moving fast, and building technology that protects organizations around the world. We’re proud to be recognized by Forbes, CNBC, Fortune, CRN, Gartner Peer Insights and IDC MarketScape – but what matters most is the work behind it: delivering real outcomes for customers through award winning innovation like our Aurora Platform. If you’re looking for meaningful work, smart teammates and the chance to make a real impact in a high-growth company that’s redefining security operations, Arctic Wolf is the right place for you! Our mission is simple: End Cyber Risk. We’re looking for a Customer Success Manager - CML based our of our headquarters in Eden Prairie, MN to be part of making this happen. The ideal candidate will possess strong communication skills, be a strong negotiator and have experience working with customers to meet their needs and drive growth.
Requirements
- 4+ years of demonstrated success in a sales role, preferably in a technology organization.
- The ability to be flexible and work in a rapidly changing environment is required
- Bachelor’s degree, or combination of education and relevant experience
- Aptitude for technology, knowledge of spreadsheet and Salesforce utilization
- Fanatical devotion to customer service, business quality, and data security
- The ideal candidate thinks out-of-the-box and energizes others with passion, quality and commitment.
- Excellent organizational skills and written/oral communication skills
Responsibilities
- Managing a set of commercial customers who are utilizing Arctic Wolf’s CyberSOC solution
- Achieving renewal and expansion targets through consultative selling techniques
- Listening to customers and providing feedback to the business
- Ensuring customer satisfaction and delivery of quarterly account reviews
- Identifying opportunities to upsell to existing customers by positioning additional service offerings.
- Effectively negotiating transactions and developing plans for future growth, including leveraging solid domain and product knowledge to facilitate interest in Arctic Wolf expansion.
- Successfully planning and prioritizing a high volume of activities and requests to manage customer issues and requests, including following through on requests in a timely manner, asking clarifying questions to determine the correct source & impact of issues, as well as understanding use cases to coach customers to alternate solutions when possible.
- Creating and managing automated processes to effectively forecast and communicate at-risk customers.
- Working in a highly trusting and transparent team environment
Benefits
- Equity for all employees
- Flexible time off and paid volunteer days
- 401k match
- Training and career development programs
- Comprehensive private benefits plan including medical, mental health, dental, disability, life and AD&D, and value-added service
- Robust Employee Assistance Program (EAP) with mental health services
- Fertility support and paid parental leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
