Customer Success Manager, Automotive

Lumafield•Boston, MA

1d•$140,000 - $165,000•Onsite

About The Position

Lumafield is seeking a Customer Success Manager (CSM) to partner with customers, advocate for their needs internally, and manage accounts to achieve business outcomes and revenue growth. This role will support a mix of automotive and industrial customers, working at the intersection of advanced industrial technology, manufacturing, and customer strategy. The CSM will lead business reviews, develop and execute mutual customer success plans, and drive net revenue retention through strategic account growth. The CSM will own the complete customer lifecycle from post-sale onboarding through renewals and expansion, serving as an advisor and trusted partner for stakeholders, helping build advocacy within their accounts, and ensuring customers achieve business value from Lumafield’s products. This role requires the technical depth to understand engineering analyses and manufacturing processes, as well as the business acumen to translate technical success into measurable business value and lead conversations with executive stakeholders at customer organizations.

Requirements

B.S. degree in Engineering
10+ years of professional experience, including technical experience in engineering or manufacturing and client-facing experience such as consulting or program management
Experience working in automotive or industrial manufacturing
Deep familiarity with manufacturing processes, terminology, quality systems, and supplier ecosystems
Passionate about Lean, process improvement, quality, and bringing technology into manufacturing
Excellent verbal and written communication skills that flex to be effective across levels of an organization
Commercial business exposure and interest, including understanding of budget cycles and planning
Ability to independently create and deliver executive-level presentations
Extremely organized and ready to dive head first into a rapidly scaling startup environment

Nice To Haves

Experience at an automotive OEM or Tier 1 supplier is strongly preferred; strong experience with manufactured B2B industrial products is also relevant
MBA or equivalent business experience
Program Management experience

Responsibilities

Own the relationships, revenue, contracts, and outcomes associated with your accounts
Serve as the primary point of contact and trusted advisor for your customer accounts
Partner with customer engineering, quality, and operations teams to identify opportunities and advise on how to improve quality control, accelerate root cause analysis, and achieve operational efficiencies
Project manage delivery and adoption of Lumafield’s technical solutions
Build a deep technical understanding of customers’ products, designs, manufacturing processes, and quality needs
Lead business reviews and develop mutual customer success plans tied to measurable business outcomes
Identify, track, and quantify business impact, demonstrating ROI of Lumafield’s products and services
Proactively manage renewal processes, mitigate churn risk, and maintain account health
Uncover upsell, cross-sell, and new use case opportunities to expand product usage
Build strong customer relationships through mutually valuable touchpoints such as business reviews, success and goal planning, product roadmap reviews, and adoption check-ins
Help build and improve scalable customer success processes, templates, playbooks, and best practices
Follow up consistently and maintain strong ownership across customer commitments