Customer Success Manager-Asset Manager

World Wide Technology Healthcare Solutions•Jenks, OK

5d•$65,000 - $80,000•Hybrid

About The Position

World Wide Technology (WWT) is seeking a Customer Success Manager (CSM) – Asset Manager to support and lead customer-facing asset management, licensing operations, and customer success activities associated with Enterprise Agreements (EA), subscription-based software programs, and large-scale technology environments, with an initial focus on Cisco ecosystems within Federal and Public Sector customers. This role serves as a hands-on asset management and customer success resource responsible for maintaining accurate customer hardware, software, entitlement, and licensing data while driving operational alignment, customer adoption, and strategic value realization across the software lifecycle. The position combines deep operational ownership of asset and licensing management with the customer engagement, analytics, and cross-functional coordination responsibilities of a Customer Success organization. The CSM – Asset Manager acts as a trusted advisor to both customers and internal stakeholders by validating and reconciling complex licensing and deployment data, translating findings into actionable insights, and supporting broader Customer Success strategies in partnership with aligned Customer Success Managers (CSMs), account teams, OEM partners, and program leadership. This role is heavily focused on operational execution, asset visibility, licensing accuracy, customer readiness, and data-driven analysis within highly scrutinized Federal and Public Sector environments that demand precision, responsiveness, accountability, and strong executive communication. The ideal candidate is highly analytical, operationally disciplined, customer-focused, and comfortable operating in a fast-paced, high-visibility, and evolving environment with shifting priorities, operational complexity, and varying levels of ambiguity.

Requirements

4–6+ years of experience in Customer Success, Asset Management, Enterprise Software Licensing, Operations, Project Management, Business Analysis, IT, or related customer-facing technology roles
Proven experience working within Cisco licensing environments, including Smart Accounts, Virtual Accounts, Enterprise Agreements, and subscription-based software models
Strong understanding of software lifecycle management including deployment, entitlement, adoption, consumption, renewals, and operational governance
Demonstrated ability to analyze, validate, reconcile, and present complex operational and licensing data
Experience supporting enterprise customers within complex, fast-paced, and highly visible technology environments
Federal or Public Sector customer experience strongly preferred
Strong executive presence with experience presenting to technical teams, operational stakeholders, and senior leadership
Demonstrated ability to operate effectively within ambiguous environments with shifting priorities and evolving structures
Strong organizational, prioritization, and time management skills with the ability to manage multiple initiatives simultaneously
Strong business acumen with the ability to translate operational data into meaningful customer outcomes and recommendations
Experience collaborating cross-functionally across Sales, Engineering, Operations, Finance, OEM partners, and Customer Success organizations
Strong facilitation, communication, and customer engagement skills
Experience building or refining operational processes, reporting frameworks, or customer success workflows preferred
Exposure to additional OEM ecosystems such as Palo Alto, VMware, Dell, Red Hat, or similar technologies preferred but not required
Previous Program or Project Management experience considered a plus
This job requires up to 20% travel throughout the US.

Nice To Haves

Federal or Public Sector customer experience strongly preferred
Experience building or refining operational processes, reporting frameworks, or customer success workflows preferred
Exposure to additional OEM ecosystems such as Palo Alto, VMware, Dell, Red Hat, or similar technologies preferred but not required
Previous Program or Project Management experience considered a plus

Responsibilities

Serve as a primary operational point of contact for customer asset management, licensing, entitlement, and subscription-related activities
Reconcile customer deployment, procurement, entitlement, and consumption data to establish and maintain an accurate license and asset position
Maintain ongoing asset data hygiene, validation, governance, and reporting readiness for renewals, audits, compliance discussions, and strategic planning
Support customers within Cisco Smart Accounts, Virtual Accounts, licensing portals, and Enterprise Agreement structures
Deliver customer onboarding, training sessions, workshops, and operational guidance associated with licensing tools, processes, and best practices
Develop and maintain customer-facing and internal documentation including process guides, operational workflows, reporting artifacts, white papers, and training materials
Deliver data-driven insights, operational reporting, and pointed analytics to customers and internal stakeholders
Support customer adoption, consumption, and value realization efforts in partnership with aligned CSMs and account teams
Partner closely with broader Customer Success teams and vertical CSMs to align operational asset management activities with overall customer success strategies and business objectives
Contribute to customer health reviews, executive business reviews (EBRs), quarterly success reviews, and strategic planning discussions through operational analysis and reporting
Raise critical operational risks, data discrepancies, customer concerns, or process gaps to leadership and account teams as appropriate
Manage cross-functional coordination across Sales, Customer Experience, Engineering, Operations, OEM partners, Finance, and delivery teams to drive customer outcomes
Support the development and refinement of scalable asset management and Customer Success operational processes
Engage directly with OEM partners to build expertise around licensing models, product structures, operational processes, and support requirements
Identify opportunities to improve operational efficiency, customer adoption, reporting accuracy, and overall customer experience
Maintain accurate activity tracking and customer documentation within Gainsight and associated collaboration platforms
Support operational readiness and customer engagement activities associated with large-scale Federal and Public Sector programs
Operate effectively within both remote and customer-facing environments, including occasional on-site engagement as required
Attend work on a regular and reliable basis and maintain flexibility to support customer needs outside standard business hours when necessary