Customer Success Manager, Advertising

CommerceIQ

7d•$122,400 - $140,000•Remote

About The Position

CommerceIQ is seeking Customer Success Managers (CSMs) specializing in Retail Media Search Advertising to manage and execute advertising campaigns for their enterprise clients. The goal of CSMs at CommerceIQ is to help customers achieve profitable revenue growth using the platform by managing advertising budgets across platforms like Amazon, Walmart, and others. This role involves a hands-on approach to planning, executing, and optimizing paid search campaigns, while continuously identifying opportunities for growth and improvement. It is a results-driven role requiring expertise in eCommerce advertising, strong analytical skills, and a proactive approach to campaign management. This is a remote role in the U.S. with a strong preference for candidates in the St. Louis, MO area.

Requirements

Bachelor's degree, preferably in Business, Marketing, Communication, Economics or related field
5+ total years of professional work experience
3+ years experience in running media and advertising engagement with customers, in a consulting/agency role
Experience in managing Ecommerce marketing budgets (specifically on Amazon, Walmart, Kroger, Instacart) at well-respected agencies for large enterprise brands
Experience managing Amazon search marketing budgets in the multi-million dollar range
Well versed in Bid and Budget management, content optimization, and promotion planning
An analytical approach to problem-solving with advanced Excel skills
Project management experience and ability to anticipate and mitigate risks
Proven Experience in working with VP, SVP, and C-level executives of enterprise-level companies
Excellent presentation and communication skills including both oral and written

Responsibilities

Manage end-to-end execution of retail media search advertising campaigns on platforms such as Amazon, Walmart, and other marketplaces.
Understand customer needs, to then plan, organize and manage all phases of a joint success plan, then focus on how we use our product to help customers meet those needs.
Move the needle with respect to the client’s KPIs and continuously showcase the value of CommerceIQ’s platform throughout the engagement period.
Analyze campaign performance data to identify trends, insights, and actionable recommendations.
Be an expert on the CommerceIQ platform and partner with internal teams, including Product and Engineering, to leverage CommerceIQ’s platform capabilities effectively.
Collaborate with our internal teams to shape new features.