Customer Success Manager, Ads Solutions (Los Angeles)
About The Position
OpenAI is seeking an Account Manager to support advertisers in onboarding, launching, and growing on its advertising platform. This role involves managing a portfolio of partners, acting as a trusted advisor to help them achieve their business objectives, and ensuring a positive and responsible experience on the platform. The position is a blend of relationship management, strategy, and execution, requiring close collaboration with Sales for partner growth and internal teams for advertiser experience improvement. This is a remote role based in Los Angeles, and candidates must reside in the Los Angeles area.
Requirements
- 5-10+ years of experience in digital advertising, account management, customer success, consulting or a related client-facing role.
- Experience managing advertiser or agency relationships in a platform, publisher, or adtech environment.
- Comfortable interpreting performance data and translating insights into strategic recommendations.
- Experience with data querying (e.g. SQL, advanced excel/GSheet)
- Communicate clearly and builds trust with both technical and non-technical stakeholders.
- Operate with ownership and accountability in fast-moving, evolving environments.
- Demonstrate sound judgment and a commitment to user trust and responsible platform growth.
Responsibilities
- Own relationships with a portfolio of advertising partners, serving as their primary point of contact.
- Guide advertisers through onboarding and campaign launches to ensure strong adoption of OpenAI’s ads products.
- Analyze campaign performance and provide clear, actionable recommendations to improve outcomes.
- Identify opportunities to expand partnerships through increased product adoption and incremental investment.
- Partner cross-functionally with Sales, Product, Analytics, Policy, and Operations to resolve issues and enhance platform value.
- Surface advertiser feedback and insights to inform product improvements and long-term strategy.
- Help build scalable processes and best practices that support the growth of OpenAI’s advertising ecosystem.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
