Customer Success Leader

Halliburton • West Odessa, TX

3d • Onsite

About The Position

Under broad direction, the Customer Success Leader collaborates with business development, operations, and support teams to align digital products with customer needs and implement them, ensuring a seamless experience for end-users within the geography. The role conducts training sessions, including workshops and online training, and coordinates on-the-job training with crew engineers. It also collaborates with product teams to communicate customer requests, contribute to product feature development, and support crew engineers using digital products.

Requirements

• Completion of an undergraduate degree.
• A minimum of five years of industry experience.

Responsibilities

• Collaborate with business development, operations, and support teams to align digital products with customer needs.
• Implement digital products to ensure a seamless experience for end-users within the geography.
• Conduct workshops and online training sessions, and coordinate on-the-job training with crew engineers.
• Communicate customer requests to product teams and contribute to product feature development.
• Provide support to crew engineers using digital products.

Benefits

• A comprehensive and affordable benefits package supporting physical, emotional, financial, and parental needs.
• Access to resources intended to support employees at work and at home.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior