Customer Success Leader
About The Position
Lennox National Account Services (NAS), a major national player in the Commercial Heating Ventilating and Air Conditioning (HVAC) maintenance and service industry, is seeking a Customer Success Leader. This role, under direct supervision, is responsible for developing new prospects and partnering with existing national account customers to drive growth in maintenance and service offerings. The Customer Success Leader will focus on post-sales success, strengthening customer relationships, ensuring contractual performance, and expanding services through operational excellence and customer satisfaction. NAS is part of Lennox International, a 120+ year old company and a world leader in the HVAC industry, with over 100 offices nationwide and plans for significant growth.
Requirements
- Bachelor’s degree or an equivalent combination of education and relevant experience
- Five year sale experience
- Expert-level relationship-building, listening, persuasion, and negotiation skills
- Strong time management and organizational abilities
- In-depth knowledge of sales principles, marketing strategies, product demonstrations, and sales techniques
- Strong understanding of customer service principles, including customer needs assessment, quality standards, and satisfaction evaluation
- Excellent written and verbal communication skills
- Substantial industry and product knowledge
- Proficiency in Microsoft Office applications and Customer Relationship Management (CRM) software
Responsibilities
- Develop new prospects and engage existing national account customers to increase sales of maintenance and service solutions
- Build, maintain, and grow key relationships with targeted existing and prospective national accounts
- Lead and support post-sales customer engagement to ensure high satisfaction, long-term retention, and repeat business
- Collaborate closely with Customer Experience Specialists to ensure customer needs, performance metrics, and contractual requirements are consistently met
- Monitor customer success indicators and proactively address service gaps or risks
- Leverage strong operational performance and customer service outcomes to expand services into new markets and customer locations not currently supported
- Identify account expansion and growth opportunities within existing customer relationships
- Negotiate pricing and terms of sales and service agreements in alignment with business objectives
- Maintain accurate account documentation, engagement activity, and performance metrics within CRM systems
Benefits
- matching 401(k)
- comprehensive health and wellness
- perks and discounts
- pet insurance
- free subscriptions
- tuition reimbursement
- medical, dental, and vision insurance
- prescription drug coverage
- 401(k) retirement plan
- short-term disability insurance
- 8 weeks paid birthing leave
- 2 weeks paid bonding leave
- life and long-term disability insurance
- 12 days paid time off
- 2 paid well-being days
- 1 paid volunteer day
- 12 paid holidays
- 3 floating holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
