Customer Success & Implementation Engineer

Sitemark

4d • Hybrid

About The Position

Sitemark is the AI and robotics platform for building and operating renewable energy. The world's leading Owners, EPCs, and O&M companies use Sitemark. The world is building one of the largest infrastructure shifts in history — and it needs better tools to get it done. Renewable energy projects are growing in scale, complexity, and urgency, but the teams responsible for building and operating them are stretched thin — buried in repetitive work, disconnected systems, and running out of time. That's why we built Sitemark: AI and robotics take the repetitive load off these teams, from the field to the office, so their time goes to what matters — and sites get built faster and perform better.

You will join an extremely talented team of incredibly passionate, high-energy people. We go the extra mile while having the best time of our lives.

We care deeply about our customers and the problems we solve for them.
We move fast, keep things simple, and focus on what matters.
We keep our quality bar high by staying lean and hiring only the best.

Requirements

• A hybrid profile: as strong with customers as you are with technical systems — you can run a kickoff call in the morning and troubleshoot a data import in the afternoon.
• A bachelor's degree or higher in a relevant field. An engineering background or technical experience is a big plus.
• Comfort working with technical data formats — CAD/DXF drawings, GIS data, project schedules — and learning new tools quickly.
• Exceptional stakeholder-management skills — you juggle multiple projects and functions without dropping balls.
• An analytical and proactive problem-solver who can take an ambiguous customer use case and turn it into a working setup.
• A clear communicator who can translate between customers and engineers, and make complex things simple in training and documentation.

Nice To Haves

• Experience in customer success management.
• Knowledge of the solar industry and its regulations.
• Experience with photogrammetry, Lidar, and UAV / drone operations.

Responsibilities

• Own the customer journey end to end — run a structured technical onboarding process, drive adoption, and turn satisfied customers into loyal, long-term partners.
• Define the implementation strategy for each customer: analyze their use case, understand how they work, and design the platform setup that serves them best — then make sure sites are configured to that standard, whether hands-on or by guiding others.
• Translate customer workflows into the right Sitemark solution — map their processes onto the platform's capabilities and work with them to get it live and adopted.
• Own the quality of customer data flowing into the platform — set the standards for site layouts (CAD/DXF), drone and GIS data, project schedules, and other imports, so every customer starts from a clean, reliable foundation.
• Build and run a self-sustaining customer success and support system for customers, resellers, partners, and pilots — so issues get resolved fast and support requests go down over time.
• Deliver product training and education that helps customers get the most out of Sitemark, and become the in-house expert who supports customers and colleagues on using and optimizing the product.
• Feed customer needs and implementation friction back to the product team, and streamline the onboarding and implementation process so every rollout is faster and smoother than the last.

Benefits

• A team that moves fast, stays lean, and hires only the best.
• Work on a mission that matters: accelerating the world's transition to renewable energy.
• A competitive salary with fringe benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level