Customer Success & Growth Lead

Helicone • San Francisco, CA

2d

About The Position

This is a unique hybrid position combining elements of Customer Success Management (ensuring customers get value and stay happy), Growth Operations (analyzing patterns and optimizing processes), Business Development (connecting with YC companies), and Relationship Management (being the friendly face of Helicone). At an early-stage startup, roles often span multiple functions that would be separate departments at larger companies. You'll wear several hats while focusing on one core mission: helping customers succeed with Helicone while driving our growth.

Requirements

• 1-3 years of experience in customer-facing roles, preferably in B2B SaaS with a focus on customer success
• Technical knowledge of AI/LLM infrastructure, APIs, and developer tools
• Familiarity with the AI ecosystem, including current LLM providers, AI application development, and common integration patterns
• Ability to understand and clearly explain technical concepts to both technical and non-technical audiences
• Strong communication skills with ability to build relationships through both written and verbal interactions

Responsibilities

• Serve as one of the primary point of contact for customer support needs, ensuring issues are tracked, prioritized, and resolved promptly
• Monitor and analyze customer metrics (churn, new subscriptions, usage patterns) to identify trends and opportunities
• Proactively reach out to high-usage customers to secure longer-term commitments and prevent churn
• Manage founder LinkedIn outreach by connecting with new signups, sending personalized check-in messages, and scheduling discovery calls
• Connect with current YC batch companies through targeted outreach, inviting them to use Helicone and building meaningful relationships
• Support event planning and execution when we host community gatherings
• Identify process improvements and implement better practices with a high level of independence and initiative

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed