Customer Success Executive (West Region)

Hippocratic AI

3d•$125,000 - $180,000•Hybrid

About The Position

Hippocratic AI is seeking a Customer Success Executive with health systems experience to support clients across the Western U.S., including the West Coast and Mountain West. This role is designed for professionals who thrive in high-touch implementation environments and enjoy working closely with healthcare leaders to drive meaningful change. As a Customer Success Executive, you will serve as an embedded partner to assigned health systems, working alongside clinical, operational, and IT leaders to implement, operationalize, and scale Hippocratic AI’s solutions. The role will include regular travel to client sites based on implementation needs, key milestones, and client priorities. You will own post-sale execution, ensuring measurable outcomes, strong adoption, and durable change in real-world clinical environments. This role partners closely with the VP of Customer and serves as the primary representative of Hippocratic AI within assigned health systems across the region.

Requirements

Bachelor’s degree from an accredited university is required.
5+ years of health systems experience, including customer success, account management, or project management.
Experience leading complex, onsite implementations in clinical or operational healthcare environments.
Exceptional relationship-building skills across an organization, from front-line staff to executives.
Strong understanding of the healthcare industry, specifically clinical workflows and healthcare regulatory requirements.
Experience working with cross-functional teams in a fast-paced startup environment.
Strong project management skills with the ability to manage multiple workstreams onsite.
Comfortable operating autonomously in a client-embedded role.
Ability to satisfy client-specific credentialing requirements, including drug screening and proof of required vaccinations or immunizations, as mandated by the healthcare facilities where you will be deployed.

Nice To Haves

Experience deploying or scaling technology (AI, digital health, or enterprise SaaS) in healthcare settings.
Advanced knowledge of healthcare workflows and compliance standards.
Background in healthcare consulting, transformation initiatives, or system-wide implementations.
Experience presenting outcomes and best practices at conferences or executive forums.

Responsibilities

Serve as a forward-deployed implementation and customer success lead, spending multiple days per week onsite at assigned client locations.
Own post-sale delivery: workflow discovery, solution configuration, rollout, and adoption across nursing and clinical operations.
Build and maintain strong relationships with healthcare staff, operational leaders, executives, and IT teams, acting as a trusted advisor and execution partner.
Lead product implementations, focusing on aligning solutions with nursing workflows and operational processes.
Train nursing teams and other healthcare staff on the effective use of Hippocratic AI solutions, ensuring ongoing adoption and measurable, sustained success.
Identify opportunities to improve workflows and patient care outcomes using AI tools, particularly in bedside care and broader healthcare operations.
Manage day-to-day client relationships, ensuring seamless communication and addressing operational concerns.
Collaborate with internal teams such as product, sales, and engineering to relay client feedback, influence roadmap priorities, and improve user experiences.
Establish and track metrics to measure success, including patient care outcomes, team adoption rates, and operational efficiencies—present results to client and internal stakeholders.
Collaborate with client leadership teams to share best practices from AI implementation, including presenting at conferences/webinars on the impact of AI in Nursing and Health System Operations.