North America Public Sector (NAPS) Customer Success Executive - Intelligence Community
About The Position
The Customer Success Executive is responsible for customer success planning and associated technical engagements designed to ensure Red Hat's NAPS customers are successful in realizing value from Red Hat products and platforms. This role involves working with select NAPS customers to develop success plans and leading discussions with senior customer executives, Enterprise Architects, IT Management, and Developers. The executive will collaborate with internal and external teams to develop proof of concepts and programs, and oversee implementation projects to ensure technical, process, and program blockers are removed, enabling customers to realize the value of their investment.
Requirements
- 8+ years working in enterprise software from a customer success management, technical consulting, technical project management, technical sales, support or Quality Assurance (QA) perspective.
- Experience with technical project planning and execution management.
- Ability to independently deliver consultative type customer facing engagements.
- Practical knowledge of DevOps and agile concepts, application development and deployment tools.
- Experience with and/or understanding of NAPS Intelligence Community (IC) required
- Active DoD TS/SCI clearance with CI polygraph required
- Required location DC or MD or VA
Nice To Haves
- Practical experience with one or more Public Cloud providers (AWS, Azure, GCP, IBM Cloud) and their integration with enterprise customers is a plus, with recent Public Cloud certification a distinct
- Full scope polygraph preferred
Responsibilities
- Understand customers' overall Red Hat portfolio, technical and business priorities, and success measures.
- Create and execute customer success plans with discrete projects, milestones, and actions to achieve customers’ business objectives by tasking technical execution teams.
- Identify opportunities for increased consumption, track monthly consumption against targets and plan key deployment timelines and milestones.
- In collaboration with others, apply technical knowledge and customer insights to create a migration and modernization roadmap for applicable workloads and applications.
- Orchestrate Design and Discovery Sessions to build plans for implementing solutions – governing design in line with customer business goals.
- Be the Voice of the Customer. Share insights and best practices, and connect with Engineering and Product teams to remove blockers.
- Target and resolve issues to remove impediments in order to prove the value of implementing Red Hat technologies.
- Assess the customer’s knowledge of Red Hat’s products and overall cloud readiness to support customers through a structured learning plan and ensure delivery through partners.
Benefits
- Comprehensive medical, dental, and vision coverage
- Flexible Spending Account - healthcare and dependent care
- Health Savings Account - high deductible medical plan
- Retirement 401(k) with employer match
- Paid time off and holidays
- Paid parental leave plans for all new parents
- Leave benefits including disability, paid family medical leave, and paid military leave
- Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
Number of Employees
501-1,000 employees
