Customer Success Executive
About The Position
The Customer Success Executive partners with senior customer leaders to drive adoption, retention, and growth across a portfolio of enterprise accounts, working as a strategic advisor to some of most important software customers. Works independently with minimal guidance to service a portfolio of UL Solutions' most strategic, highest-ARR software accounts as an executive-level customer advisor. Operates as a peer to senior customer leaders — building customer-specific ROI models, leading C-suite engagements, and driving net revenue retention through adoption, renewal, and expansion strategy. Sets the standard for strategic Customer Success delivery across the organization.
Requirements
- Experience partnering with senior customer leaders.
- Experience driving adoption, retention, and growth.
- Experience acting as a strategic advisor.
- Experience servicing enterprise accounts.
- Experience with high-ARR accounts.
- Experience as an executive-level customer advisor.
- Experience building customer-specific ROI models.
- Experience leading C-suite engagements.
- Experience driving net revenue retention.
- Experience with adoption, renewal, and expansion strategy.
Responsibilities
- Drive adoption, retention, and growth across a portfolio of enterprise accounts.
- Act as a strategic advisor to important software customers.
- Service strategic, high-ARR software accounts as an executive-level customer advisor.
- Build customer-specific ROI models.
- Lead C-suite engagements.
- Drive net revenue retention through adoption, renewal, and expansion strategy.
- Set the standard for strategic Customer Success delivery.
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What This Job Offers
Job Type
Full-time
Career Level
Executive
Education Level
No Education Listed
