Customer Success Engineer AUZ
Aikido Security
•Onsite
About The Position
As our first Customer Success Engineer in the Australia, you’ll be a crucial bridge between our customers and Aikido Security’s platform, driving adoption, ensuring value realization, and protecting against churn. Your role focuses on helping customers unlock the full potential of Aikido while addressing and resolving any challenges they face.
Requirements
- Senior profile with prior experience in customer success, technical account management, or a similar role.
- Experience in AppSec is a must.
- Tech-savvy, with the ability to debug and investigate technical workflows.
- Strong communication and proactive, with a "get stuff done" attitude.
- Comfortable working independently and managing multiple priorities.
- Based in Sydney or Melbourne
Responsibilities
- Engage with 'accounts at risk' to prevent churn.
- Drive product adoption and maximize customer value.
- Escalate complex issues.
- Debug and resolve workflow issues.
- Drive onboarding and deployment for new clients.
- Deliver training sessions to customer teams.
- Share customer insights with the product team.
Benefits
- Top-tier tech pay and equity.
- High trust, strong values, zero corporate BS.
- Flexibility in working hours.
- A company that sticks to its values in an open and informal atmosphere.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
