Customer Success Engineer

Roboflow

9d • Hybrid

About The Position

Roboflow is seeking Customer Success Engineers to empower both self-serve and Corporate customers to become successful, independent users of Roboflow. This role offers direct input into the evolution of the role, the Customer Success Engineering function, and how Roboflow enables a growing community of computer vision practitioners. The ideal candidate enjoys teaching technical concepts, building programs and content, and finding scalable ways to help customers succeed. The Customer Success team operates through two complementary enablement models: Scalable enablement, which includes recurring webinars, onboarding sessions, technical workshops, clinics, office hours, learning journeys, and reusable educational content for large numbers of self-serve customers; and Targeted 1:1 enablement, which involves structured, time-bound delivery of the Targeted Enablement Option Pack for qualifying Corporate customers needing additional guidance. The objective is to remove educational friction and equip customers with the knowledge, tools, and confidence to progress independently, rather than doing the work for them. This involves teaching customers about datasets, annotations, model training and evaluation, and the broader Roboflow platform, as well as identifying recurring friction points and transforming them into scalable programs and reusable assets.

Requirements

• Working knowledge of computer vision and machine learning, including datasets, annotation, model training, evaluation, and inference
• Comfortable using Python and working with APIs, notebooks, and common developer tooling
• Ability to become highly proficient across the Roboflow platform and demonstrate its workflows confidently to customers
• Understanding of model evaluation concepts including precision, recall, confidence thresholds, confusion matrices, and common causes of poor model performance
• Understanding of dataset quality, annotation strategy, dataset versioning, and approaches for identifying difficult or underrepresented examples
• Ability to translate technical concepts into clear, practical guidance for users with varying levels of ML experience
• Technical Teaching: Able to explain unfamiliar technical concepts clearly and adapt the explanation to the customer's level of experience
• Pattern Recognition: Recognize recurring questions and friction across customer interactions and identify opportunities to solve them systematically
• Program Delivery: Methodical planning and delivery of structured 1:1 sessions, webinars, workshops, and other customer-facing technical programs
• Content Creation: Able to create concise, technically accurate educational material across written, recorded, and live formats
• Workload Management: Manage multiple customers progressing through structured enablement while balancing program delivery and reusable content creation
• Customer Communication: Communicate clearly and professionally before, during, and after enablement engagements, setting expectations around preparation, outcomes, and next steps

Nice To Haves

• Experience using the Roboflow platform or contributing to the Roboflow ecosystem
• Previous experience in Customer Success, technical enablement, Developer Relations, technical education, Solutions Engineering, or technical Support
• Experience creating technical educational content such as tutorials, videos, workshops, documentation, or developer courses
• Experience delivering webinars, workshops, technical demonstrations, or customer training
• Experience working with product-led growth or self-service SaaS customers
• Experience using product telemetry or customer activation data to inform customer engagement programs

Responsibilities

• Develop, deliver, and continually improve technical enablement programs for Roboflow's self-serve customer base, covering platform onboarding, annotation strategy and quality, dataset management, model training and evaluation, workflows and deployments and workspace administration
• Host bi-weekly webinars, technical workshops, office hours, and other live educational sessions
• Develop learning journeys that guide customers towards increasingly sophisticated use of Roboflow technology
• Deliver Roboflow's structured 1:1 Targeted Enablement Option Pack for qualifying customers
• Create reusable technical enablement assets including documentation, videos, walkthroughs, recordings, and reference materials
• Identify recurring customer questions and turn them into scalable educational programs or assets
• Monitor customer activation and engagement signals to identify users and cohorts who may benefit from specific enablement programs
• Measure participation and effectiveness of enablement programs for continual improvement
• Collaborate with Product to identify and close recurring knowledge and usability gaps
• Stay current with the latest Roboflow product features, releases, workflows, and recommended best practices

Benefits

• $4000/yr Travel Stipend to travel anywhere anytime to work alongside other Roboflowers
• $350/mo Productivity stipend to spend on things that make your work environment more productive, like high-speed internet at home or a co-working space
• Cover up to 100% of your health insurance costs for you and your partner or family
• Equity in the company so we are all invested in the future of computer vision

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed