Customer Success Engineer - Northeast (PA) Region

Beusa Energy Group • Leetsdale, PA

13d • Hybrid

About The Position

The Customer Success Engineer leads in-house engineering and communication efforts with company partners, using technical expertise and interpersonal skills. The role serves as the account “quarterback,” driving key projects and proactive partner engagement to help ensure successful partnerships between EVO and its clients. The position is in the Business Development department, is based around the Pittsburgh, PA office and client sites, and reports to the Manager of Customer Success and Business Development. The schedule is listed as Monday through Friday, 8 a.m. to 5 p.m., with daily overtime required; work hours may also include early mornings, late afternoons or evenings, and weekends depending on job demands. Travel is required, with the posting listing both 25%–75% and up to 90%. The role has no direct supervisory responsibilities.

The position involves a hybrid work setting across EVO offices, client or partner offices, and EVO jobsites as required. Work is primarily indoors, often involving prolonged desk sitting and computer use. Jobsite visits may expose the employee to hazardous materials, operating conditions, noise up to 85 dB, inclement weather, and extreme hot or cold temperatures. When visiting a pad, the employee may need to wear company-issued personal protective equipment and follow all safety policies.

Requirements

• Must be legally authorized to work in the United States without sponsorship and be at least 18 years old.
• Must pass applicable pre-employment testing, including background checks, drug screening, fit tests, and aptitude or competency assessments.
• Daily overtime and predictable in-person attendance are required.
• Valid U.S. driver’s license required; most employment is contingent on meeting company driving standards, including a three-year U.S. driving history and an acceptable motor vehicle record.
• Effective use of and communication via Teams, and ownership of communication between EVO and partner organizations.
• Bachelor of Science in Engineering or an equivalent technical field required.
• Minimum 2–4 years of frac customer engagement experience.
• Strong interpersonal and communication skills, with a desire to build and maintain relationships.
• Proficiency in spoken English.
• Proficiency with Microsoft Office, digital tools, apps, and other advanced software.
• Ability and desire to innovate internally and in partnerships; collaborate and influence to accomplish initiatives; work independently; multitask effectively; and pay attention to detail.
• Ability to walk, sit, climb, bend, reach, squat or kneel, navigate company facilities, and lift 25 pounds independently.
• Ability to meet jobsite safety requirements and wear required personal protective equipment when applicable.

Nice To Haves

• Prior business development experience, in-house experience, and/or leadership training.

Responsibilities

• Lead communication with Evolution clients and partners, proactively anticipating partner and market needs.
• Understand contract items and apply sound reasoning and foresight to maintain strong partnerships.
• Manage commercial discussions in a way that supports EVO’s collaborative and proactive service approach.
• Collaborate daily with Operations teams to drive continuous improvement, operational initiatives, and client operational outcomes.
• Advocate internally for E&P partners and build strong relationships across partner organizations, especially with key decision makers.
• Perform other related duties as assigned to support successful operations and business continuity.
• Demonstrate interdepartmental problem solving and communication, develop and lead partner relationships, and lead projects and initiatives that advance organizational and operational excellence.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level