TeamCity Customer Success Engineer (Post-sales) - US
About The Position
This role is for a Customer Success Engineer focused on post-sales support for TeamCity, a CI/CD solution. The engineer will act as a technical advisor and point of contact for a dedicated portfolio of accounts, ensuring customers derive maximum value from TeamCity, overcome technical challenges, and scale their infrastructure. The position involves bridging the gap between users and internal product teams, owning technical relationships, collaborating with Sales on account plans, and helping product teams validate new ideas with users. The role requires working independently within a distributed global team.
Requirements
- Proven experience in technical consulting, technical customer success, solution engineering, or a similar customer-facing technical role.
- Hands-on experience with DevOps practices and tooling, including CI/CD systems, source control platforms, cloud infrastructure, and containerized environments.
- Proficiency with software development tools, gained through practical work in software development, QA, system administration, or release automation.
- A practical understanding or hands-on exposure to AI/LLM applications within software development workflows.
- Professional fluency in English, with strong verbal and written communication skills for remote and in-person presentations, product demos, and roadmap discussions.
- The ability to travel internationally as required by the role.
Nice To Haves
- An empathetic, consultant-minded approach to solving technical and business problems for engineering teams.
- Clear ownership of outcomes, with the ability to work independently across countries and time zones.
- A collaborative mindset that thrives on building deep, trust-based relationships with external stakeholders.
- The ability to stay grounded, organized, and flexible when handling customer escalations and shifting priorities.
- Curiosity about how different teams build software and a drive to constantly improve existing systems.
- Comfort communicating complex engineering concepts clearly to audiences of varying technical backgrounds.
Responsibilities
- Manage technical relationships for a portfolio of accounts, proactively supporting their growth and keeping them updated on product developments.
- Help customers adopt TeamCity by assisting with architecture design and guiding them through technical or organizational shifts.
- Hold regular discovery calls to understand how teams use the product, spot potential issues early, and suggest new features or optimizations.
- Monitor customer adoption, satisfaction, and overall account health to ensure successful outcomes and renewals.
- Connect with product teams to present new product ideas and evaluate their fit with your portfolio.
- Handle customer escalations, balancing expectations between the internal product team and the customer.
- Travel internationally approximately 20% of the time to visit customer offices or meet face to face at conferences.
- Partner with Sales to facilitate account expansions by developing short-term and long-term account plans.
Benefits
- Annual bonus, commission, or other incentive compensation, subject to the terms of the applicable plan or program.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
