Customer Success Engineer
About The Position
As a Customer Experience Manager at Glimpse, you own the success of our mid-market and enterprise customers. That means getting hands-on: project managing internal stakeholders to unblock data integrations, coordinating with customers to gather the materials needed for our disputing agents, and doing whatever it takes to make each customer successful on the platform. You'll also be constantly improving the customer experience - identifying what's manual, what's breaking, and what should work better. This is an IC role that rewards people who thrive in ambiguity, move fast, and take pride in turning messy operational problems into clean solutions.
Requirements
- Strong bias to action. You see a problem and move. You don't wait for a perfect playbook, you write one.
- Operational and technical fluency. You're comfortable navigating complex products, data flows, and integrations, and you can troubleshoot without escalating everything.
- Strong communication and customer presence. You write clearly, handle tough conversations with grace, and can hold a room whether you're talking to a CFO or an accountant.
- 2–6 years in a technical customer success or solutions role, or in a high-slope field such as consulting, banking, early-stage startups, and finance/operations-heavy software companies
- Direct experience working with customers, ideally in enterprise or complex B2B environments
- High agency: you've operated in ambiguous, fast-moving environments and figured things out without a manual
- You’ve worked to deliver or support customers with a technical product
Nice To Haves
- Exposure to AI workflow products, finance, accounting, or CPG software
- Experience at an early-stage tech company where the environment was constantly evolving
- Engineering, CS, or technical degree
Responsibilities
- Own the post-sale experience for mid-market and enterprise customers, driving fast time-to-value and keeping customers active, healthy, and seeing results
- Assist with complex, multi-stakeholder onboardings, coordinating across internal teams and customer contacts to resolve data integration bottlenecks
- Proactively reach out to customers to gather context and materials needed to run disputing workflows effectively
- Monitor customer health and adoption, surface risks early, and intervene before they become issues
- Own inbound support and escalations, responding with speed and clarity and knowing when to pull in other teams
- Identify manual components of the role and build systems to automate or streamline them over time
- Translate customer feedback into clear product input and serve as the voice of the customer with our engineering and product teams
- Partner with Account Managers on renewal and expansion conversations using adoption and health data
Benefits
- Competitive salary with meaningful equity
- In-person team in NYC – high ownership, fast feedback loops
- Direct impact on a company growing at an exceptional pace
- A front-row seat to building the operating system for CPG brands
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
