Customer Success Engineer, Industry Solutions
About The Position
Retail and Industrial Solutions is scaling its business to include the largest retail customers. These customers expect proactive engineering support that understands their business and processes, and fiercely advocates for them within HP. The engineer will own the long-term technical relationship between the Customer and HP. The engineer will work closely with HP engineering and the customer to solve problems. The engineer will be the primary technical communicator between HP engineering and engineers at the customer. The engineer will communicate upcoming product changes with insight into their impact on the customer. The engineer will also be able to work with customer executives to understand customer desired outcomes and articulate HP's approach to delivering those outcomes.
Requirements
- Four-year or Graduate Degree in Computer Science, Engineering, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
- Typically has 7-10 years of work experience, preferably in engineering development and implementation, project planning tools and software packages, people management, or a related field.
- Agile Methodology
- Automation
- Change Management
- Computer Science
- Continuous Improvement Process
- JIRA
- Kanban Principles
- Lean Manufacturing
- Milestones (Project Management)
- New Product Development
- Process Improvement
- Product Management
- Project Engineering
- Project Management
- Project Planning
- Project Schedules
- Risk Management
- Scrum (Software Development)
- Software Development
- Sprint Planning
Nice To Haves
- NA
Responsibilities
- Manages and leads a program involving multiple functions and project teams to drive the engineering development and implementation process for a product or service offering.
- Oversees logistics of parts for builds and prototypes and works on multiple projects, simultaneously.
- Develops and directs development of schedules, critical deliverables, budget, resource allocation plan, and other support requirements for assigned program.
- Manages activities of supporting project teams and internal development partners; ensures progress against established plan and makes determinations based on analysis of business information to alter or update schedule and resource allocation to meet product requirements and development schedule.
- Manages program to ensure procedural compliance, maintenance, and safety practices are followed for new and existing equipment.
- Communicates program progress, escalations, and issue analysis to product stakeholders; collaborates with management and internal manufacturing and development partners to recommend and implement changes to product, processes, or business practices to resolve escalated issues, produce solutions, and ensure adherence to budgets and established product roadmaps and schedules.
- Follows up on open points/actions that were observed during trials; ensures conveyed as actionable items.
- Drives innovation and integration of new technologies and quality initiatives into projects and activities in the manufacturing and/or engineering organization.
- Drives best practices through documentation control policies and procedures.
- Leads and provides guidance and mentoring to less-experienced staff members.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Long term/short term disability insurance
- Employee assistance program
- Flexible spending account
- Life insurance
- Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure
- 11 paid holidays
- Additional flexible paid vacation and sick leave
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What This Job Offers
Job Type
Full-time
Career Level
Senior
