Customer Success Engineer I, SMB (Remote)

Procore Technologies•Austin, TX

3d•$84,800 - $116,600•Remote

About The Position

We’re looking for a Customer Success Engineer I to drive the success of Procore’s SMB customers. In this role, you’ll be the product champion of Procore and serve as a subject matter expert throughout the customer journey, from implementation to renewal. You will succeed in this role when the customer succeeds in adopting and realizing business performance gains from their investment in Procore. You will literally be helping improve the lives of our construction customers by connecting them on a global platform. As a successful Customer Success Engineer I, on the SMB Team, you’re solely responsible for post-sales implementation success and long term adoption of a shared book of business. You’ll help organizations understand best practices around construction technology and solutions, and the many business benefits they can provide. You’ll work in a highly collaborative, creative, and driven environment that values openness, optimism, and ownership. In this role, you’ll leverage your consultative-mindset and knowledge of the construction industry and Procore’s software platforms to provide clients with important recommendations on how to maximize the value of their Procore technology, and what other products they can benefit from. You’ll partner closely cross-functionally with Sales, PS, Support, Product and Marketing. Successful candidates are passionate about construction and technology. This role reports to the Manager, Customer Success and is a remote position for candidates based in the greater Austin, TX area. While daily office attendance is not required, occasional in-person availability for key team events and collaboration is strongly preferred. We are looking for someone to join our team immediately!

Requirements

A passion for construction and technology
1+ years of Customer Success, Professional Services, Technical Pre-Sales experience
Ability to leverage strong technical aptitude to master Procore’s product offerings, business model, services, and emerging technologies
Ability to work cross-functionally and collaboratively with multiple stakeholders on time-sensitive projects
Outstanding presentation and communication skills both in-person and through virtual meetings, and in writing
Strong analytical and problem-solving skills to synthesize relevant and impactful intelligence from ambiguous data

Nice To Haves

Bachelor’s degree in Construction Management, Civil Engineering, Mechanical Engineering, Information Systems, or CS preferred
1+ years of Construction industry expertise preferred
Experience acting as a technology evangelist and promoter of modernizing the Construction industry is a plus
Understanding of the construction industry across different verticals (general contracting, subcontracting, real estate development, etc.) is a plus
Previous experience as a construction Project Manager, Site Super, Project Finance Manager, Estimator or Project Engineer preferred
Experience managing project construction, including bidding, procurement, RFIs, submittmits, drawings, specifications, documents and schedule, quality control and safety preferred
A positive energy source in a fast-paced, diverse, forward-looking environment.

Responsibilities

Make data-driven recommendations to your customers on how they can optimize the value of Procore, based on customer analytics and industry best practices.
Craft value-based presentations that address customer business problems and accelerate the adoption of the Procore platform
Provide product roadmap and product release updates to your customers so that they can benefit from our leading-edge technology
Drive in product demonstrations and coordinate multiple technical resources, both internal and external
Provide the highest level of responsiveness and customer service and to your clients, through clear and effective communication
Foster a positive team culture by supporting and mentoring your fellow Procorians
Collaborate with all levels of the Procore organization to develop best practices and drive Procore’s evolution as a market leader
Develop a mastery of Procore’s products, professional services, and industry best practices