Customer Success Enablement Manager

Litify

5d•$72,000

About The Position

As the Customer Success Enablement Manager, you will own and scale Litify’s learning ecosystem in support of both internal teams and external customers. This role is responsible for ensuring every Litify user – whether a new employee, administrator, or executive stakeholder – has access to the right knowledge, at the right time, in the right format. You will lead the strategy, execution, and continuous improvement of Litify’s Learning Management System (LMS), while also serving as a highly visible facilitator of live and recorded training programs. You will partner closely with Customer Success, Product, Engineering, and Support teams to translate product innovation into impactful, scalable learning experiences that drive customer adoption, efficiency, and long-term success.

Requirements

2+ years of hands-on experience managing and maintaining a Learning Management System (LMS)
2+ years of experience working with Salesforce (strongly preferred)
Strong facilitation and presentation skills, with experience leading live training for both internal teams and external customers
Proven ability to create clear, engaging learning content across multiple formats (video, written, live, self-paced)
Strong organizational and project management skills, with the ability to manage multiple training programs and content streams simultaneously
Excellent communication and collaboration skills, with experience working across technical and non-technical teams

Nice To Haves

Preference to experience with: Tovuti, Synap, Snagit, iorad, Camtasia

Responsibilities

Own and administer the Learning Management System (LMS), including platform configuration, structure, access, and ongoing optimization to align with Litify’s evolving product offerings
Define and maintain the overall information architecture for all learning content, ensuring materials are easy to find, intuitive to navigate, and clearly aligned to customer and internal user needs
Establish and enforce standards for content creation, naming conventions, versioning, and lifecycle management to maintain a clean, trusted system of record
Develop, curate, and maintain high-quality learning content, including videos, written documentation, self-guided courses, certifications, and recorded sessions
Coordinate across internal teams (CS, Product, Support, Sales, PS) to collect, consolidate, and archive training materials into a single, centralized source of truth
Ensure all training content remains accurate, up-to-date, and aligned with product releases, and best practices
Host and lead external-facing training sessions covering both foundational product functionality and newly released features
Plan, organize, and facilitate the Litify “Full Disclosure” series in partnership with Customer Success Managers to drive deeper adoption and strategic alignment with our clients
Host routine internal training sessions to support onboarding, role readiness, and ongoing enablement for new and existing employees