Customer Enablement Manager

SewerAI Corporation

2d•$82,000 - $93,000•Hybrid

About The Position

The Customer Enablement Manager is responsible for executing and continuously improving customer onboarding and training programs that drive adoption and speed-to-value for SewerAI customers. This role independently delivers customer training, manages defined enablement initiatives, and maintains high-quality learning content that scales across the customer base. As a core contributor to the Customer Enablement team, this role partners closely with Senior Enablement Managers, Professional Services, Product, and Marketing to ensure customers receive timely, accurate, and effective education. The Enablement Manager operates with a high degree of autonomy within established enablement frameworks and plays a key role in identifying gaps, proposing improvements, and refining execution. This is a hands-on, customer-facing role focused on delivery, consistency, and measurable outcomes.

Requirements

3–5 years of experience in customer enablement, customer success, onboarding, training, or a related SaaS role.
Proven ability to independently deliver customer training and onboarding programs.
Strong facilitation and presentation skills for both technical and non-technical audiences.
Experience creating and maintaining structured training materials and documentation.
Strong organizational and project execution skills.
Ability to operate independently within defined processes and priorities.
Comfort working cross-functionally with Product, Marketing, and Professional Services.

Nice To Haves

Experience supporting enterprise or operationally complex customers.
Familiarity with LMS platforms, customer education tools, or webinar software.
Experience using adoption or engagement metrics to inform enablement improvements.
Exposure to infrastructure, data, AI, or analytics-driven software products.

Responsibilities

Independently deliver live customer training sessions, webinars, and onboarding workshops.
Own assigned SewerAI University courses or training tracks, including session delivery and ongoing updates.
Create, update, and maintain enablement content such as training decks, guides, videos, and self-service documentation.
Ensure training content remains accurate and aligned with current product functionality.
Collect and synthesize customer feedback to improve training effectiveness and clarity.
Execute standardized onboarding programs for new customers, ensuring training milestones are completed on time.
Manage onboarding activities for small to mid-complexity customers with minimal oversight.
Coordinate with Professional Services and Senior Enablement Managers on onboarding for enterprise or complex accounts.
Monitor onboarding progress and proactively surface risks, delays, or adoption challenges.
Reinforce best practices for workflows, configuration, and product usage to accelerate customer time-to-value.
Own execution of defined enablement initiatives (e.g., new course rollouts, training refreshes, onboarding updates).
Track enablement metrics such as training attendance, completion, and early adoption indicators.
Identify recurring customer challenges and recommend content or process improvements.
Support enablement-related project work, timelines, and deliverables.
Partner with Marketing to support customer-facing educational content and campaigns.
Collaborate with Product and Engineering to stay current on feature releases and translate changes into training updates.
Contribute to internal enablement resources used by Customer Success and Professional Services teams.
Serve as a reliable enablement point of contact for internal stakeholders on assigned initiatives.