Customer Enablement Trainer

Latent • San Francisco, CA

8h

About The Position

About Latent Health Latent Health is building the AI nervous system for healthcare. Our platform powers faster clinical workflows, reduces administrative burden, and unlocks operational and financial performance for health systems through safe, explainable, and scalable applied LLM technology. We partner with leading hospital systems to deliver better patient outcomes with less friction — returning valuable time back to clinicians, care teams, and operational leaders. We’re a fast-growing Series B company backed by world-class investors. If you thrive in ambiguity, move fast, and care deeply about improving healthcare at scale, you’ll love building at Latent. About the Role As a Customer Enablement Trainer , you’ll play a critical role in activating customers and accelerating time-to-value. You’ll design and deliver impactful training experiences that translate Latent’s AI-powered platform into intuitive, real-world clinical and operational workflows. You’ll work directly with clinicians, pharmacists, operational leaders, and IT teams — helping them confidently adopt Latent and drive measurable outcomes. This role sits at the intersection of product, implementation, and customer success, partnering closely with Implementation, Account Management, Sales/Partnerships, Product, and Clinical teams.

Requirements

• 3–6+ years in customer enablement, training, or education within SaaS, healthcare technology, digital health, or clinical operations
• Exceptional facilitator who can engage audiences with clarity, confidence, and empathy
• Strong instructional design and curriculum development capabilities
• Ability to simplify complex AI-driven workflows into intuitive experiences
• Excellent communication and storytelling skills
• Comfortable operating in a fast-paced startup environment
• Deeply customer-centric with a passion for helping others succeed
• Ownership-driven with a bias toward action
• Thrive in ambiguity and adapt quickly
• Motivated by improving healthcare at scale

Nice To Haves

• Experience training clinicians or healthcare operational users strongly preferred
• Background in implementation, customer success, or clinical education is a plus

Responsibilities

• Lead live virtual and onsite training sessions across clinical and operational user groups
• Deliver role-based enablement that drives proficiency and reinforces best practices
• Facilitate hands-on product walkthroughs, Q&A sessions, and office hours
• Own go-live training execution to ensure customer readiness and successful launches
• Create engaging training materials including decks, quick-start guides, videos, e-learning modules, and workflow job aids
• Customize training based on clinical workflows, customer use cases, and user roles
• Partner with Product and Product Marketing to keep training content aligned with product releases
• Serve as a product expert across Latent’s features, workflows, and applied use cases
• Assess customer training needs and recommend the right mix of live and asynchronous learning
• Collect feedback and iterate on training programs to continuously improve quality and impact
• Support adoption goals by reinforcing key behaviors and success metrics post-implementation
• Partner with Implementation and Account Management to align training with customer goals
• Share frontline insights to inform product improvements and enablement strategy
• Collaborate with Clinical and Technical teams to ensure training is accurate, compliant, and healthcare-grade

Benefits

• Mission-driven team tackling one of healthcare’s biggest challenges
• High-ownership culture with meaningful growth opportunities
• Competitive compensation, equity, and benefits
• Work alongside leading experts in AI, healthcare, and product innovation

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed