Customer Enablement Manager

Pearce Services

About The Position

As a Customer Enablement Manager within the Sales Organization, you will be responsible for solutioning and implementing key technology, processes, and service solutions that enable more impactful customer partnerships. Implementation of these solutions entails discovery, design, and development of solution and workflow documentation, as well as oversight of operations teams’ training and development. You will have the opportunity to lead projects that expand our technology enabled workforce and refine your skills as a critical infrastructure and technology forward professional. Your collaborative process and relationship building with customers and internal functional teams will help drive the Sales organization's key performance indicators (Revenue, Bottom Line Performance, Customer NPS, Customer/Market Expansion). The successful candidate will have demonstrated skills with Project and Product Management, GIS database tools and innovation, Customer Account Management, Sales Engineering, Asset Management, System Innovation, and Data Analytics.

Requirements

4+ years of progressive business operations or related industry experience.
3+ years in a customer facing role with direct influence over relationships, work stream management, and account KPIs
Ability to demonstrate leadership and coaching skills acquired through previous experience in a supervisory or managerial role.
Concentration of experience in at least one of the following: Project Management, Product Management, GIS Management, Account Management, Innovation, Analytics, Sales Engineering, Asset Management, or Strategy
Familiarity with Field Operations or product driven organizations which perform work in the following sectors: O&M, solar industry/project construction, solar design/development, module/inverter technology, energy assessment, or power marketing/offtake contracting, data center, telecommunications, or transmission & distribution utilities.
Familiarity with budgets and financial models.
Familiarity with CRM and ERP tool suites (Salesforce ideal but not required).
Working knowledge of GIS Systems and database architecture (ESRI ideal but not required).

Responsibilities

Develop and contribute to customer account specific plans for implementing technology enabled solutions that add end user value, improve customer experience, and ultimately enable data driven insights for customer assets and industry trends
Review CRM in coordination with Business Development leadership for eligible or optimal opportunities to receive technology enabled solutioning
Establish customer engagement strategies and future product roadmaps
Produce projected results of technology enabled opportunities
Contribute to the design, development, and advancement of Pearce proprietary technology tools and organizational process assets
Coordinate with Business Development and Operations to ensure technology solutions are implemented on specific opportunities with the highest level of efficiency
Mitigate risks on specific projects and programs that are receiving technology solutions, safeguarding project performance and customer satisfaction
Identify areas where processes may be improved and/or efficiencies gained; Develop plans to address; Share technical knowledge and support to other teams to improve quality, safety, and efficiency.
Deliver customer demonstrations and assist with customer engagement, ensuring Pearce’s value proposition and appropriate impressions are received by customer engagements
Identify and capitalize on new market opportunities, service offerings, and strategic partnerships to expand Pearce’s capabilities.
Generate product and service offering specific documentation, sales collateral, customer support information, and other industry standard product content
Specific duties may vary or evolve over time based on business and client needs.

Benefits

Pearce offers a family-friendly and innovative culture with opportunities for growth, competitive compensation, comprehensive health benefits including medical, dental and vision insurance, flexible spending accounts, HSA option.
To help you recharge, we have paid vacation and paid holidays.
For your future, we offer a company-matching 401(k) Retirement, Life Insurance, Tuition reimbursement, and professional development training.
To help you be successful at work, as required for the role, we will provide a company vehicle, phone, laptop, or tablet along with all necessary tools and safety equipment.

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