Customer Enablement Manager

Ironclad•New York, NY

About The Position

Ironclad is the leading AI contracting platform that transforms agreements into assets. Contracts move faster, insights surface instantly, and agents push work forward, all with you in control. Whether you’re buying or selling, Ironclad unifies the entire process on one intelligent platform, providing leaders with the visibility they need to stay one step ahead. That’s why the world’s most transformative organizations, from OpenAI to the World Health Organization and the Associated Press, trust Ironclad to accelerate their business. We’re consistently recognized as a leader in the industry: a Leader in the Forrester Wave and Gartner Magic Quadrant for Contract Lifecycle Management, a Fortune Great Place to Work, and one of Fast Company’s Most Innovative Workplaces. Ironclad has also been named to Forbes’ AI 50 and Business Insider’s list of Companies to Bet Your Career On. We’re backed by leading investors including Accel, Y Combinator, Sequoia, BOND, and Franklin Templeton. For more information, visit www.ironcladapp.com or follow us on LinkedIn. The ideal candidate for this role is an experienced trainer with a SaaS background, who is ready to be part of building a Customer and Partner Enablement team from the ground up at a high-growth company. You should be confident in a variety of delivery methods - including VILT, recording engaging on-demand sessions, custom training and workshops, and more. As a member of this team, this is an opportunity not just to deliver great learning experiences to our customers, but to help shape the processes and systems we need to scale as we grow the team and our offerings. You should be passionate about driving great customer experiences, flexible, and creative.

Requirements

Excellent presentation skills and the ability to command a room
Excellent written and verbal communication skills
Excellent interpersonal skills - dynamic, enthusiastic, upbeat individual who connects well with others
2-3 years experience providing training, preferably at a SaaS or Technology company
Tech savvy, analytical, and good problem solver
Self-starter and quick learner
Organized, methodical, and detail-oriented
Ability to prioritize and effectively manage multiple projects and tasks concurrently
Ability to work independently and as part of a team
Ability to communicate complex business software processes effectively
Willingness to travel for in-person events and training sessions (up to 30%)

Responsibilities

Deliver high-quality learning experiences for a range of audiences, from standard online small group training, to personalized training for Enterprise customers.
Lead virtual 1:Many enablement sessions on the Ironclad product suite, fostering engagement and knowledge retention.
Conduct in-person training, including preparation, delivery, and follow-up activities.
Partner with Instructional Designers to provide content feedback to improve training materials and programs.
Work closely with customers to understand and customize training agenda and content to meet their needs during custom engagements.
Help create and experiment with new scaled/training engagement strategies.
Become an expert on the Ironclad product, so customers can rely on you to answer basic to advanced product Q&A.
Represent Ironclad at in-person events, including travel as needed to support these initiatives.
Partner and support GTM teams on upsell and expansion opportunities.
Collaborate cross-functionally with internal teams (i.e. Sales, Account Management, Services, Support, Product, Marketing) to improve our customer’s ability to achieve positive business outcomes.

Benefits

100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy-up plan options available
Market-leading leave policies, including gender-neutral parental leave and compassionate leave
Family forming support through Maven for you and your partner
Paid time off - take the time you need, when you need it
Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use
Mental health support through Modern Health, including therapy, coaching, and digital tools
Pre-tax commuter benefits (US Employees)
401(k) plan with Fidelity with employer match (US Employees)
Regular team events to connect, recharge, and have fun
And most importantly: the opportunity to help build the company you want to work at