Customer Success Director

Healthleap • San Francisco, CA

4d • Hybrid

About The Position

Every day, millions of hospitalized patients who need intervention are missed because clinicians simply can't see everything. HealthLeap is building the AI operating system that helps care teams identify these missed patients, enabling them to improve health outcomes and generate millions of dollars. HealthLeap is changing what is possible: closing gaps that traditional workflows and clinician capacity could never. Over the past year, we've grown contracted revenue more than 13x, expanded rapidly across leading health systems, and now help care teams identify patients across millions of inpatient encounters. We're ~25 people. >$32M raised. SF-based, hybrid-friendly. And, we're delivering results that are changing lives.

Requirements

• Substantial experience (typically 7+ years) in customer success, strategic account management, consulting, or a related role, and a track record of growing complex, senior-level relationships
• Experience working with health systems or other large, complex organizations.
• Deep healthcare experience is a plus; so is experience bringing new technology into established environments
• Comfort with data: you can read a dashboard, build a business case, and tell the story behind the numbers to CFOs, CIOs, and CMOs
• Strong commercial judgment about retention, expansion, and value
• Thrive with ownership and ambiguity in a fast-moving, early-stage company
• Work well across clinical, technical, and product teams, knowing when to lead and when to enable
• Willing to travel regularly for site visits, business reviews, and key partner milestones

Nice To Haves

• Deep healthcare experience is a plus
• Experience bringing new technology into established environments

Responsibilities

• Serve as the primary strategic partner to executives and key decision-makers across a portfolio of health system partners
• Build broad, trusted relationships early, from the C-suite to operational leaders, and deepen them throughout the partnership, not just at renewal
• Own retention and renewal, and partner with our sales team on expansion into new service lines and facilities
• Define success with each partner in clinical, operational, and financial terms, and lead executive business reviews that show progress and set the next step
• Work closely with our clinical and implementation colleagues so they have the sponsorship and organizational alignment they need to drive adoption
• Spot risk early and get ahead of it
• Bring the customer's voice into product, data science, and company decisions
• Help build the playbooks for how customer success at Healthleap scales as we grow

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed