Customer Success Director - Healthcare (C1 - B2B)

CLEAR - Corporate•New York, NY

7d•$225,000 - $275,000•Onsite

About The Position

CLEAR is building THE secure identity company of the future. Our mission is to make experiences safer and easier—physically and digitally. With more than 38 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences. Have you ever had that green-light feeling? When you hit every green light and the day just feels like magic. CLEAR's mission is to create frictionless experiences where every day has that feeling. With more than 30+ million passionate members and hundreds of partners around the world, CLEAR’s identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or right on your phone, CLEAR connects you to the things that make you, you - unlocking easier, more secure, and more seamless experiences - making them all feel like magic. The Customer Success Director – Healthcare will own and execute CLEAR’s healthcare customer success strategy, driving long-term value, adoption, and expansion across our partner ecosystem.

Requirements

8+ years of experience in customer success, partnerships, consulting, or related roles, with significant experience in healthcare
Proven track record of building and leading high-performing teams while driving measurable customer and revenue outcomes
Deep understanding of the healthcare ecosystem, including health systems, payers, and/or digital health organizations
Strong executive presence with the ability to influence and build trust with senior stakeholders internally and externally
Strategic thinker with the ability to translate complex problems into actionable plans and scalable solutions
Exceptional communicator with high EQ, attention to detail, and a consultative, solutions-oriented mindset
Experience leading complex, cross-functional initiatives in fast-paced, high-growth environments
Willingness to travel as needed to support customer relationships

Responsibilities

Own and drive CLEAR’s customer success strategy across healthcare partners, ensuring strong adoption, retention, and expansion of CLEAR’s identity solution
Build, develop, and lead a high-performing Customer Success function, setting clear goals, coaching team members, and driving a culture of accountability and excellence
Establish and deepen executive-level relationships across healthcare organizations, positioning CLEAR as a trusted, strategic partner
Partner cross-functionally with Business Development, Product, Technology, and Operations to shape and deliver scalable, high-impact customer experiences
Lead end-to-end lifecycle management across complex healthcare implementations, from solution design and contracting through execution and ongoing optimization