Customer Success Coordinator
Bemsiq AB•City of Moncton, NB
•Onsite
About The Position
This position is responsible to support the North American and International sales team, either local or external, for the internal processes and continual improvement of all sales order and after sales related requirements. This position is responsible to work closely with the individual North American and International Sales Managers to process/manage orders and/or arrange the shipping methods based on the customers’ requirements.
Requirements
- Minimum grade 12 and/or related post secondary education.
- Necessary computer skills to function in an office environment with the most up to date Microsoft Office products
- Ability to multi task and work independently without supervision
- Service-focused leader
- Strong customer service skills
- Strong communication skills (oral and written)
Nice To Haves
- Work experience in a related field
- Logistic experience (domestic or international)
- Previous Sales Support experience
Responsibilities
- Order entry, after review of order by sales person
- Send order confirmations
- Liaison between production and salesperson
- Supply customer with order related documents or information when required or requested
- Complete RMA documentation and send instructions to customers for return of products
- Fulfill marketing material requests from salespeople and package ready for shipping
- Verifying order shipment schedules for above areas and contacting customers in advance of delayed shipments
- Follow up with suspended orders and work with accounting to resolve
- Communicate and respond to various enquires from customers with-in confines of the sales support role. Forwarding technical requests and special enquires to applicable sales persons
- Verify ship method and contact customer with shipment weights and dimensions.
- Communicate and coordinate with various Freight Forwarders
- Coordinate, process and forward commercial documents for all international orders. Various requirements depending on shipping methods and customer demands
- Prepare CAED Export declarations (B13A)
Benefits
- Opportunities for professional growth and skill development.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
