Customer Success Coordinator

WarriorBabe

2d • Remote

About The Position

WarriorBabe is looking for a high-energy, customer focused, and dedicated Client Success Coordinator to join our team! Our ideal candidate is someone who has knowledge of the WarriorBabe products, specifically the WarriorBabe VIP Program, and is passionate about helping women of all ages begin and continue their fitness journeys.

As a Customer Success Coordinator, you will be the driving force behind our customers' triumphs. Your deep knowledge of our transformative products, especially the acclaimed WarriorBabe VIP Program, will enable you to guide and inspire women at every step. This role is pivotal in building strong connections with both new and established customers, making it one of the most crucial touch points in our organization.

Beyond onboarding, this role plays an important part in the client journey by helping women stay engaged, connected, and committed to their goals. The Client Success Coordinator serves as a bridge between onboarding, coaching, and long-term client success, helping identify opportunities for clients to maximize their experience with WarriorBabe through program renewals, ascension opportunities, and continued participation in our ecosystem.

Requirements

• Extensive Customer Service Background: We are seeking candidates with a remarkable track record of 3-5+ years in customer service, preferably with experience in client success. Your demonstrated expertise in understanding and meeting customer needs will set you apart.
• Exceptional Communication Skills: As a Client Success Manager, effective communication is paramount. Your ability to articulate ideas clearly, both verbally and in writing, will be instrumental in building strong relationships with our valued customers. Showcasing your expertise in conveying information with clarity, empathy, and professionalism is essential.
• Proficiency in CRM and Project Management Tools: A solid understanding of Customer Relationship Management (CRM) systems and project management tools is a significant advantage. Your familiarity with leveraging technology to streamline processes, track customer interactions, and drive efficient outcomes will enhance your success in this role.
• Strong Multitasking and Time-Management Abilities: Managing multiple priorities with finesse is crucial in this fast-paced environment. Your exceptional multitasking skills will enable you to handle various customer demands simultaneously while ensuring timely and accurate resolution. Exhibiting top-notch time-management skills will showcase your ability to meet deadlines and exceed expectations consistently.
• Ideally, our perfect candidate lives on the west coast and/or can accommodate evening hours (Monday through Friday until 9pm PST/12am EST) and Saturday availability (between 7am-3pm PST/10am-6pm EST)
• Attendance on our monthly All Hands Meeting with the entire WarriorBabe company (the first Tuesday of each month)
• Attendance on a weekly customer support and operations meeting; weekly attendance on customer success team huddles
• At this time, WarriorBabe is not able to support employment for residents of the state of California.

Nice To Haves

• Knowledge of the WarriorBabe products, specifically the WarriorBabe VIP Program
• Passionate about helping women of all ages begin and continue their fitness journeys.

Responsibilities

• Support coach-client assignments as part of the welcome call cadence for all new VIP clients with oversight from the Customer Success Manager
• Field general how-to questions about the program and onboarding requirements post-sale (received via email, phone, and text messages, primarily)
• Work closely with the internal WarriorBabe team to support any client issues and escalations.
• Proactively identify clients who may benefit from additional WarriorBabe programs, services, or support offerings and facilitate warm handoffs to the appropriate team.
• Support client retention initiatives by helping clients stay engaged, overcome onboarding barriers, and maintain momentum toward their goals.
• Contribute to renewal and ascension efforts by identifying opportunities for clients to continue their journey within the WarriorBabe ecosystem while maintaining a client-first approach.

Benefits

• Compensation starts at $28.00 per hour with potential for growth based on performance and experience.
• Eligible for performance-based bonus opportunities tied to key business metrics, including client retention, renewals, and overall client success outcomes.
• Full-time remote position with flexible scheduling
• Medical, dental, and vision insurance (after 90 days)
• Eligible to participate in our 401k plan featuring employer matching (immediately)
• Accrued PTO, including paid holidays
• Discounted WarriorBabe merchandise and services

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed