Customer Success Consultant
About The Position
Castlight and Vera Whole Health have come together, combining the power of digital health navigation with advanced primary care to deliver a more connected, effective healthcare experience. Castlight serves as the front door to healthcare, helping members understand, navigate, and engage with their benefits through a personalized, data-driven platform. By guiding individuals to the right care at the right time, Castlight improves outcomes while helping employers better manage healthcare costs. Vera Whole Health complements this with high-quality, relationship-based primary care, delivering a more proactive and holistic approach to health. Through its advanced primary care model, Vera focuses on prevention, chronic condition management, and whole-person care—meeting members where they are and supporting them over time. Together, we provide a high-tech, high-touch model that connects digital navigation with in-person care, enabling better health outcomes, improved employee experience, and more sustainable healthcare costs for the organizations we serve.
Requirements
- 5+ years in Customer Success, Account Management, or Consulting
- Experience working in or with: Practice management (health systems, clinics, or provider operations)
- Experience working in or with: Labor unions or unionized populations
- Strong understanding of: Healthcare benefits and/or digital health solutions
- Strong understanding of: Employer-sponsored healthcare models
Nice To Haves
- Experience supporting large, complex clients (enterprise or multi-stakeholder environments)
- Background working with benefits leaders, HR teams, or health plans
- Familiarity with collective bargaining environments and union dynamics
- Based in or near the Seattle area
Responsibilities
- Serve as the primary point of contact for a portfolio of clients, building strong, trusted relationships
- Lead Annual Business Reviews (ABRs) and strategic discussions with senior stakeholders (HR, Benefits, Finance)
- Understand client goals, including cost management, employee experience, and benefits strategy, and align solutions accordingly
- Translate data into insights and actionable recommendations
- Drive adoption of key programs (e.g., behavioral health, chronic condition management, care navigation)
- Partner with clients to improve engagement, care utilization, and total cost of care (TCOC)
- Guide clients through program design, configuration, and optimization
- Provide expertise on benefits administration, practice management workflows, and union-related considerations
- Identify and address gaps in performance, bringing forward proactive solutions
- Partner with internal teams (Product, Implementation, Sales) to advocate for client needs
- Support renewals and expansion opportunities by clearly articulating value and impact
- Contribute to best practices and scalable strategies across the Customer Success organization
Benefits
- Compensation: $81,492.00 to $122,238.00
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
