Customer Success Associate

Dataminr•NY - Remote, NY

2d•$83,000 - $122,500•Hybrid

About The Position

As part of our Customer Success team, you would serve as the platform expert and ensure value optimization for a portfolio of accounts. You will rely on scaled and strategic engagement techniques to support a diverse user base and interface with key stakeholders to align on business goals & objectives. You have experience managing complex software solutions, multiple client stakeholders, and proactive account strategy. You leverage your consultative skills to identify customer needs to build long-term solutions that ensure strong retention outcomes along with opportunistic growth opportunities. You're able to prepare sales proposals, forecasts and account planning while leveraging consultative skills to build long-term solutions for Corporate Security customers. This role is hybrid-remote based, strongly preferred in the greater NYC or DC areas.

Requirements

2-3+ years of enterprise software or SaaS customer success/account management with a demonstrated track record of success
Experience providing product support at the user level
Self-motivation and an ability to handle multiple competing priorities in a fast-paced environment
Detail-oriented with excellent organizational skills and a strong focus on delivering the best possible client experience
Knowledge and/or experience of publicly available information and social media analysis efforts of enterprise organizations, including but not limited to corporate security, risk, or crisis management a plus
High level of accountability and the ability to execute on multiple and competing projects and deadlines
Experience with Salesforce or similar CRM a plus

Responsibilities

Be an expert on Dataminr’s platform with a deep understanding of open source and social media analytics
Manage and develop a portfolio of companies based in NORAM with a focus on retention and expansion
Provide user-level support to augment business development efforts across the Corporate Risk vertical
Learn client mission and operational processes in order to integrate Dataminr into their workflows and recommend best practices
Collect customer feedback and clearly articulate product recommendations for Dataminr product development with our engineering and product teams
Develop deep insights regarding customer use cases, internal decision making nuances, budget cycles and other key information necessary to close the renewal
Strategically navigate and influence stakeholders in the buying process including users, influencers and budget decision makers
Attain targets for bookings in your book of business, on-time renewals, overall critical renewal and expansion metrics, and increase penetration in your BoB through existing product portfolio and new offers.