Customer Success Associate (US-Based)

Andromeda Robotics•San Francisco, CA

4h•$75,000 - $100,000

About The Position

At Andromeda Robotics, we’re not just imagining the future of human-robot relationships; we’re building it. Abi is the first emotionally intelligent humanoid companion robot, designed to bring care, conversation, and joy to the people who need it most. Backed by investors such as Forerunner and Main Sequence and with customers already deploying Abi across elder care and healthcare, we’re scaling fast, and we’re doing it with an engineering-first culture that’s obsessed with pushing the limits of what’s possible. Following our successful deployments in Australia, we are now building out our US footprint, based in San Francisco, and are seeking an empathetic and technically savvy Customer Success Associate to help establish the US Customer Success landscape and facilitate engaging sessions. This is a rare moment to join and be part of the team bringing Abi to the US.

Requirements

Excellent People Skills: Ability to connect with individuals of all ages and backgrounds, creating a welcoming and positive environment.
Public Speaking: Strong verbal communication skills and comfort with speaking in front of groups. English fluency.
Genuine Interest in Technology: This role will involve working closely with some of the most genuinely fascinating and helpful technologies in the healthcare space. You don’t need to have specialist technical skills, but you do need to be comfortable working around technology.
Technologically Proficient: Exposure to or experience resolving technological issues when they arise. Comfort using technology (phone app, web app, etc) to troubleshoot Abi.
Extroverted and Energetic: Outgoing personality with a passion for engaging with others and bringing energy to sessions.
Caring Attitude and Community Focus: A desire to give back to the community and contribute to enhancing the quality of life for residents and patients.
Valid Driver’s License and Personal Vehicle: Must possess a valid driver's license and ideally own a reliable vehicle for travel to various customer locations. The vehicle must be large enough to safely transport the Abi companion robot case and capable of regularly completing long-distance journeys, such as a weekly 5-hour round trip from the San Francisco office to Carmichael.
Background Check: Must be able to pass a valid police and background check.

Nice To Haves

Experience in psychology, anthropology, social work and/or care-giving, drama or theatre, or public-speaking is beneficial.
Ideally, you have 2 - 4 years of professional experience in Customer Success and/or Account Management roles.

Responsibilities

Facilitate Group Sessions: Lead engaging and interactive group activities with Abi, including games and exercises designed to stimulate cognitive and social responses.
Conduct Pre-sales and Demos: Perform pre-sales and/or demos for prospective customers in the US market.
Conduct One-on-One Interactions: Facilitate meaningful and personalized conversations with residents and patients, enhancing their experience with Abi.
Work with Technology: You will act as a facilitator for Abi the companion robot.
Monitor and Adapt: Assess the needs and responses of participants, adapting activities and interactions to suit individual preferences and abilities.
Manage Session Logistics: Ensure sessions start and end on time, maintain and set up equipment, communicate effectively with care home professionals, and provide structured feedback for continuous improvement.