Customer Success Associate (Las Vegas, NV based)

Hazel Health•Las Vegas, NV

1d•$72,000 - $8,500•Onsite

About The Position

Hazel Health & Little Otter have joined forces to deliver comprehensive services to the children and families we serve, learn more here . By partnering with districts and health plans across the country, Hazel transforms schools into the most accessible front door to physical and mental healthcare. Today, Hazel's diverse team of licensed providers deliver therapy and medical services virtually (in school or at home) to over four million K-12 students — regardless of their insurance status or ability to pay. Hazel aims to remove all barriers to the mental and physical health care that children need to thrive: in school, at home, and in life. Helping students and their families feel better takes a team of smart, dedicated people. As an integral member of the Hazel team, you will Make an Impact : Work with a team that is increasing equitable access to quality health care experiences for students and their families. Enable Scale : Work with a team that is building and professionalizing a high growth high impact social enterprise. Feel Valued : Work with a team that is being compensated competitively, developed professionally, and celebrated frequently for making a meaningful difference. The Role: Customer Success Associate I (NV) We are seeking a Customer Success Associate to support the adoption and ongoing success of Hazel’s services in schools. This introductory-level role is ideal for a proactive, empathetic, and detail-oriented individual who is excited to work directly with school staff and communities.This role works under the direction and mentorship of more senior customer-facing team members and supports daily execution of customer success activities. The Customer Success Associate serves as a critical bridge between Hazel’s services and the schools we serve, helping ensure that students and schools receive timely, high-quality care. Location : Las Vegas,Nevada Travel: Up to 80% (3-4 days / week)

Requirements

1-3 years of experience in customer-facing, field-based roles serving children in diverse socio-economic environments (school-based or healthcare experience is a plus)
Meet specific fingerprinting requirements for DOJ-cleared access to work on school campuses
Ability to travel for ~80% of the time
Must currently reside in Nevada
Customer-centric communication : You are able to engage school users and students with authenticity, professionalism, and discretion across live visits and calls.
Proactive problem-solving and resourcefulness : You are unafraid to roll up your sleeves. You take initiative, troubleshoot independently, and resolve common issues before they require escalation.
School environment savvy: You understand the logistics and rhythms of K–12 campuses and can adapt quickly to different school settings and workflows.
Team-oriented approach: You have a proven ability to collaborate across teams to streamline service delivery and create a cohesive customer experience.
Independent and organized: You thrive working independently in the field, managing your time, travel, and priorities effectively.

Nice To Haves

Bachelor’s degree in health administration, education, business, or a related field
Prior experience within start-up or hyper-growth environments
Existing school-based relationships in Nevada

Responsibilities

Ensure school site readiness
Conduct on-site readiness visits at newly launched schools to ensure staff are equipped and prepared to deliver Hazel services
Perform detailed site assessments to resolve logistical and operational challenges
Proactively address common service blockers, such as training gaps or pending consent uploads
Drive activation and engagement
Conduct regular school rounds to support site engagement and surface support needs
Represent Hazel at in-person school events (e.g., back-to-school nights, health fairs, parent meetings) to build awareness of Hazel’s services among school staff and families
Share observations and best practices across similar school environments to increase service usage and impact
At the direction of senior team members, conduct targeted outreach to improve utilization and reduce missed appointments
Collaborate for Success Partner with internal Hazel teams (Account Management, Implementation, Clinical, Family and School Support) to coordinate issue resolution
Surface field-level insights and user feedback to inform improvements in school experience and service delivery
Maintain accurate documentation of school touchpoints and support activities in the CRM platform