Founding Customer Success Manager (US Based)

Beam

15h•$80,000 - $130,000

About The Position

We’re seeking a passionate and driven Customer Success Manager to champion Beam's exciting expansion into the United States with our innovative platform, Magic Notes. Working closely with an elite team and the CEO, this pivotal role will be instrumental in ensuring the success and growth of our initial US partnerships, establishing our impact, and directly contributing to our ambitious journey. You will be at the forefront of ensuring our US partners realize the full value of Magic Notes, fostering strong relationships and driving adoption within key accounts. Magic Notes is an AI-powered tool, already used and loved by thousands of frontline caseworkers in the UK, designed to significantly reduce administrative burden for frontline workers across various fields. This is a hands-on and high-impact role where you will be responsible for onboarding new partners, driving product adoption, project managing delivery and identifying opportunities for growth. You’ll be crucial in validating our impact in the US and building the foundation for long-term partnerships, all while helping the frontline care sector drastically improve its delivery of care.

Requirements

Exceptional Relationship Building Skills: A natural ability to build rapport and establish trust with individuals at all levels, fostering strong connections.
Top-Class Communication Skills: You have outstanding written and verbal communication skills, at ease articulating complex ideas clearly and delivering engaging presentations
A Proactive Approach: You have a keen eye for customer needs and proactively find ways to improve the customer experience, from solving problems before the customer even knows they have one to finding new ways to surprise and delight
Meticulous Attention to Detail: You understand that precision matters and bring a careful eye to your work. You’re ready and willing to roll up your sleeves and dive in to deliver an outstanding customer experience
An Adaptive and Growth Mindset: You thrive in a dynamic environment, are comfortable with ambiguity and are eager to learn and adapt quickly.
A Genuine Passion for Impact: You are truly motivated by the opportunity to make a positive difference in the frontline care sector.

Nice To Haves

Experience in a fast-paced startup environment.

Responsibilities

Spearheading Successful Onboarding: Leading the onboarding process for new US partners, both remote and in person, ensuring a smooth and effective implementation of Magic Notes.
Driving Adoption: By gathering feedback, delving deep into the data and directly running training and feedback sessions with users
Cultivating Strong Partnerships: You’ll go above and beyond to deliver a truly magical customer experience. From frontline workers to senior leadership, product feedback to training, you’ll be in the details which matter.
Demonstrating Impact: You’ll lead on pilot evaluation, gathering benchmark data and analysing the impact of Magic Notes. Through clear, concise updates and reports, you’ll be showcasing how impactful our partnerships can be.
Identifying and Securing Growth Opportunities: Proactively identifying opportunities for account expansion, developing proposals, and working with leadership to secure long term contracts, expansion and renewals.
Serving as the Voice of the Customer: With an eye for detail and relentless focus on customer experience, you’ll identify and share critical learnings to inform both our product development and wider go-to-market strategy.
Contributing to Customer Success Strategy: Helping to build and refine the customer success processes and playbooks for the US market.

Benefits

Generous EMI-qualifying share options
Access to therapy, coaching, classes & content - powered by Oliva
Your own financial well-being coach, through Bippit
Generous Holiday - 25 days with 3 additional days over the Christmas period + bank holidays
Work remotely up to 6 weeks a year
Eligible for a 6-week sabbatical after 3 years in service
Nursery scheme through Gogeta
Healthcare cover through Benenden Health
Enhanced parental leave: Primary Caregiver leave 18 weeks and Secondary Caregiver leave 4 weeks
£200 WellBeam budget for activities enhancing wellbeing and professional development
Annual membership to Shoreditch Exchange gym (London office only)
Pension scheme where we contribute 3% of your salary and you contribute 5%.
Free subscription to the Calm meditation app
Discounted bike and accessories with Cyclescheme, and tech products with Techscheme