Manager, Customer Success - US West
About The Position
We’re looking for problem solvers, innovators, and dreamers who are searching for anything but business as usual. Like us, you’re a high performer who’s an expert at your craft, constantly challenging the status quo. You value inclusivity and want to join a culture that empowers you to show up as your authentic self. You know that success hinges on commitment, that our differences make us stronger, and that the finish line is always sweeter when the whole team crosses together. Overview: The Manager role in our Customer Success Management (CSM) team is a leader and advisor to a group of Customer Success Managers who directly support pods of accounts with partnering GTM roles. The Manager, CSM, is an expert who can advise their team in building, maintaining and leveraging customer relationships through a strong blend of Alteryx product knowledge and business consultation focusing on Alteryx ONE adoption, customer retention, growth, and value realization.
Requirements
- 3+ years of management experience.
- 4+ years of experience in technical implementations, sales engineering, or analytics consultant work
- Require Strategic CSM experience (3+ Years)
- Demonstrated ability to handle complex selling situations which may involve multiple departments and levels of the organization (ie. Line of business, Executives, Information Technology, Procurement, etc.).
- Demonstrated ability to mentor direct reports, co-workers, or peers through constructive feedback or learning plans.
- Experience setting long-term goals and guiding projects, people and processes towards attainment
- Demonstrated problem solving skills and ability to show good judgment in decision making
- Demonstrated ability to work under the pressure of a constantly changing and rapidly evolving work environment and industry
- Ability to travel up to 25%
Nice To Haves
- Experience managing a remote team is preferred.
Responsibilities
- Mentor team members through observation of their work and develop learning plans to improve their abilities, skills and knowledge of the Alteryx platform, CSM strategies, and client-facing skills.
- Work with sales leaders to drive customer engagement through resource prioritization, Pod team training, and development of a culture of collaboration, learning, and success.
- Guide team through regular 1x1 sessions, to ensure they are fostering & building relationships with assigned customers, which include: measuring adoption targets, forecasting out-quarter retention, capturing one value story for each assigned customer, and confirming strategic engagements (QBRs) are scheduled.
- Drive team initiatives for continued success, growth, scaling and development
- Ensure team is proactively defining and building customer success plans to help them achieve their goals and actively updating those plans throughout the customer cycle.
- Work with other departments (CX, Product, GTM) across Alteryx to understand where the CSM Org can partner, and enhance Alteryx corporate goals.
- Remain up-to-date on Alteryx solutions and products and maintain familiarity and adherence to all company methods and procedures.
Benefits
- Medical, dental, and vision coverage
- 401(k) with company match
- Paid parental leave, caregiver leave, and flexible time off
- Mental health support and wellness reimbursement
- Career development and education assistance
- A monthly Connectivity Plus stipend of $150 to support remote work-related expenses
- An annual $200 home office reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
