Customer Success Associate

Intervala, LLC • Mount Pleasant Township, PA

1d

About The Position

Intervala is seeking a Customer Success Associate (CSA) to support our customer segments. The CSA will start by working in our Medical segment learninig order entry and/or document control. This entry-level position is an excellent opportunity for an organized, detail-oriented professional who is interested in building a career in customer success, program coordination, quoting, and order management within a high-technology manufacturing environment.
The ideal candidate is a strong communicator, highly organized, comfortable managing multiple priorities, and interested in supporting customers in various industries including Aerospace & Defense, Industrial, Medical and Data Center.

Requirements

• Proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
• Strong communication, organization, problem-solving, and time-management skills.
• Ability to multitask, prioritize effectively, and adapt in a fast-paced, rapidly changing environment.
• Strong attention to detail and commitment to accuracy.
• Ability to gather, analyze, and communicate information to identify and resolve problems.

Nice To Haves

• Experience or familiarity with ERP/MRP systems preferred.
• Basic knowledge of inventory management concepts such as Kanban, safety stock, and other material control practices preferred.

Responsibilities

• Support the segment teams with customer information related to order status, expediting requests, shipping dates, pricing, product availability, and credit processing.
• Assist with the customer lifecycle from RFP through product and service delivery.
• Enter new customer orders into the ERP system and maintain existing customer orders with accuracy.
• Monitor and coordinate customer correspondence, including verbal and written communications.
• Communicate with customers as directed by senior members of the segment team.
• Coordinate with Engineering, Production, Planning, Sourcing, and other internal departments to ensure customer orders progress efficiently through the production and fulfillment process.
• Maintain customer and internal documentation and assist with document control and revisions.
• Compile data, perform data entry, and create reports and business records using computer systems.
• Develop the knowledge and independence needed to become a trusted customer-facing point of contact.

Benefits

• medical
• dental
• vision
• 401(k)
• paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level