Customer Success Associate
About The Position
At Precision Medicine, we are revolutionizing healthcare! Our mission is to empower the evolution of modern medicine by providing accessible, personalized, and efficient healthcare solutions. Join our dynamic team where your expertise matters, your ideas are valued, and your background helps shape the future of patient care. We celebrate diverse perspectives and foster an environment where you can thrive, innovate, and make a meaningful impact on patients’ lives. Job Summary We are seeking a dependable and detail-oriented Customer Success Associate to support daily operations and ensure a smooth experience for our clients. This role works closely with Customer Success Account Managers and pharmacy teams to provide timely communication, resolve issues, and support overall workflow efficiency. This is a full-time, remote position Schedule: Monday through Friday, 9:00 AM to 5:00 PM.
Requirements
- 1+ years of experience in customer service, administrative support, or healthcare setting
- Strong communication and interpersonal skills
- Excellent attention to detail and organizational abilities
- Comfortable working in a fast-paced, regulated environment
- Basic computer skills; experience with CRM or ticketing systems is a plus
Nice To Haves
- Experience in a pharmacy, medical office, or healthcare environment
- Familiarity with medical terminology
- Proficiency in Microsoft Excel
Responsibilities
- Respond to client inquiries and provide timely updates on prescription status
- Monitor prescription workflows and proactively flag delays or discrepancies
- Assist with reshipments and coordinate issue resolution with internal teams
- Maintain and update daily reports as directed by Customer Success Managers
- Provide administrative support to improve operational efficiency
- Communicate clearly and professionally with clients in a HIPAA-compliant system
- Investigate and resolve client concerns in a timely and professional manner
- Identify recurring issues or trends and escalate for process improvement
- Stay up to date on company products, services, and policies
- Perform other duties as assigned to support pharmacy operations, patient safety, and regulatory compliance.
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
