Customer Success Associate

GoFleet • Mississauga, ON

22d • CA$55,000 - CA$75,000 • Onsite

About The Position

Zenduit is hiring a Customer Success Associate to help customers successfully adopt and gain value from our fleet technology platform. This role is well suited for recent graduates and early-career professionals who enjoy working with customers, solving operational problems, and learning how technology improves business operations. The Customer Success Associate works directly with customers to understand their operational challenges and help them leverage Zenduit’s solutions to improve safety, visibility, and fleet performance. Customer Success at Zenduit is a proactive role focused on engagement, solution development, and long-term customer relationships.

You will work directly with customers to help them:
adopt products successfully
solve operational challenges
improve workflows
identify opportunities for greater value
You will prepare for meetings, ask strong discovery questions, uncover business challenges, and recommend practical next steps. This is not a role for someone who simply waits for customer requests. This is a role for someone who enjoys:
problem solving
customer conversations
operational thinking
learning technology
creating value

Requirements

• Strong communication and relationship-building skills
• Proactive mindset with strong follow-up discipline
• Ability to analyze problems and recommend practical solutions
• Curiosity about technology and business operations
• Strong organizational skills and ability to manage multiple accounts
• Comfortable engaging with customers through calls, meetings, and presentations
• Enjoy helping customers
• Ask thoughtful questions
• Communicate clearly
• Learn quickly
• Use AI tools regularly
• Are organized
• Enjoy solving problems

Nice To Haves

• Previous experience in Customer Success is not required. We value strong communication skills, curiosity, and willingness to learn.

Responsibilities

• Help customers achieve outcomes by understanding customer goals, identifying adoption gaps, recommending next steps, supporting workflow improvements, and increasing product utilization.
• Conduct discovery conversations to uncover customer goals, operational pain points, workflow bottlenecks, safety concerns, reporting challenges, and visibility gaps.
• Prepare and lead customer reviews, helping to create success plans, outcome reviews, adoption summaries, and recommendation reports.
• Identify growth opportunities by surfacing referral opportunities, expansion opportunities, reorder opportunities, and training opportunities.
• Use AI to become more effective in meeting preparation, customer research, account summaries, action plans, meeting notes, and follow-up generation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level