Customer Success Associate (Defense)

Intervala•Mount Pleasant, PA

About The Position

Build what powers tomorrow—join Intervala, where advanced electronics manufacturing meets innovation, precision, and purpose. Intervala is seeking a Customer Success Associate (CSA) to support one of our major defense customers! The ideal candidate is a strong communicator, highly organized, comfortable managing multiple priorities, and interested in supporting our defense customer!

Requirements

Proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
Strong communication, organization, problem-solving, and time-management skills.
Ability to multitask, prioritize effectively, and adapt in a fast-paced, rapidly changing environment.
Strong attention to detail and commitment to accuracy.
Ability to gather, analyze, and communicate information to identify and resolve problems.

Nice To Haves

Experience or familiarity with ERP/MRP systems preferred.
Basic knowledge of inventory management concepts such as Kanban, safety stock, and other material control practices preferred.

Responsibilities

Support the segment teams with customer information related to order status, expediting requests, shipping dates, pricing, product availability, and credit processing.
Assist with the customer lifecycle from RFP through product and service delivery.
Enter new customer orders into the ERP system and maintain existing customer orders with accuracy.
Monitor and coordinate customer correspondence, including verbal and written communications.
Communicate with customers as directed by senior members of the segment team.
Coordinate with Engineering, Production, Planning, Sourcing, and other internal departments to ensure customer orders progress efficiently through the production and fulfillment process.
Maintain customer and internal documentation and assist with document control and revisions.
Compile data, perform data entry, and create reports and business records using computer systems.
Develop the knowledge and independence needed to become a trusted customer-facing point of contact.